February 27 – March 02 2023
Call Center World 2023
Hall 3 Booth E1
Insiders is an industry expert in AI-powered process automation at CCW 2023, the 24th International Congress Exhibition for Innovative Customer Dialogue, in Berlin.
Company presentation
Date: 01.03.2023, 16:30 h
Place: Exhibition Forum, Hall 3
Demo Forums
In the demo forums you can get an impression of our products.
Insiders booth
Meet us in hall 3 at booth E1
The 24th international congress fair for innovative customer dialogue
As an industry expert for AI-supported process automation, Insiders will be present at CCW 2023, the 24th International Congress Trade Fair for Innovative Customer Dialog, in Berlin.
In a wide variety of demo forums, an exciting lecture or directly at the Insiders booth 3E1, we will present how our AI-based solutions can take your business processes to the next level. We are looking forward to your visit!
Congress: February 27 – March 02, 2023
Trade show: February 28 – March 02, 2023
Live at ECC in Berlin & digital worldwide
Company presentation
Next Level Customer Communication
- Multi-channel or omni-channel?AI or human? In the end, it’s the customer experience that counts
Speakers:
Stefan Hassinger
Christian Bokelmann
01.03.2023, 16:30 hrs.
Location: Messeforum, Hall 3
28.02.2023 14:00 – 15:00 Uhr
01.03.2023 9:30 – 10:30 Uhr
Demo Forum
Multi- and omnichannel solutions in customer dialog
smart FLOW enables effortless communication via email, chat, WhatsApp or other social media channels in real time – all from one interface. Correspondence is automatically answered or distributed by team and skill, while seamless integration of third-party systems ensures case completion.
Speaker: Markus Gieser
Location: TeleTalk lecture forum
28.02.2023 14:00 – 15:00 Uhr
01.03.2023 9:30 – 10:30 Uhr
Demo Forum
Future Customer Service: AI – Solutions in Practice
The Insiders AI „Ovation“ understands the exact request of the customer and recognizes all relevant data and information, also from attached documents and images. Thus, it is able to automate many business processes and procedures and to optimally support e.g. service employees.
Speaker: Markus Merker
Location: TeleTalk lecture forum
28.02.2023 10:20 – 11:30 Uhr
01.03.2023 13:10 – 14:20 Uhr
02.03.2023 15:40 – 16:50 Uhr
28.02.2023 13:10 – 14:00 Uhr
01.02.2020 16:00 – 16:50 Uhr
Demo Forum
Response management solutions for e‑mail, SMS and chat, messenger
smart FLOW enables effortless communication via email, chat, WhatsApp or other social media channels in real time – all from one interface. Correspondence is automatically answered or distributed by team and skill, while seamless integration of third-party systems ensures case completion.
Speaker: Markus Gieser
Location: TeleTalk lecture forum
28.02.2023 13:10 – 14:00 Uhr
01.02.2020 16:00 – 16:50 Uhr
Demo Forum
Self-service in customer contact with bots & co.
smart BOT enables intelligent automation of all requests via chat or messenger channels, around the clock. Unusual requests are forwarded to a service employee. In this way, all requests are handled quickly and reliably and the service team is relieved of routine tasks.
Speaker: Markus Merker
Location: TeleTalk lecture forum
28.02.2023 15:50 – 16:50 Uhr
01.03.2023 11:20 – 12:20 Uhr
02.03.2023 13:50 – 14:50 Uhr