February 27 – March 02 2023

Call Center World 2023

Hall 3 Booth E1

Insiders is an industry expert in AI-powered process auto­ma­tion at CCW 2023, the 24th Inter­na­tional Congress Exhi­bi­tion for Inno­va­tive Customer Dialogue, in Berlin.

Company pre­sen­ta­tion

Date: 01.03.2023, 16:30 h
Place: Exhi­bi­tion Forum, Hall 3

Demo Forums

In the demo forums you can get an impres­sion of our products.

Insiders booth

Meet us in hall 3 at booth E1

The 24th inter­na­tional congress fair for inno­va­tive customer dialogue

As an industry expert for AI-supported process auto­ma­tion, Insiders will be present at CCW 2023, the 24th Inter­na­tional Congress Trade Fair for Inno­va­tive Customer Dialog, in Berlin.

In a wide variety of demo forums, an exciting lecture or directly at the Insiders booth 3E1, we will present how our AI-based solutions can take your business processes to the next level. We are looking forward to your visit!

Congress: February 27 – March 02, 2023
Trade show: February 28 – March 02, 2023
Live at ECC in Berlin & digital worldwide

Company pre­sen­ta­tion

Next Level Customer Com­mu­ni­ca­tion

- Multi-channel or omni-channel?AI or human? In the end, it’s the customer expe­ri­ence that counts

Speakers:
Stefan Hassinger
Christian Bokelmann

01.03.2023, 16:30 hrs.
Location: Mes­se­forum, Hall 3

28.02.2023 14:00 – 15:00 Uhr

01.03.2023 9:30 – 10:30 Uhr

Demo Forum

Multi- and omnich­annel solutions in customer dialog

smart FLOW enables effort­less com­mu­ni­ca­tion via email, chat, WhatsApp or other social media channels in real time – all from one interface. Cor­re­spon­dence is auto­ma­ti­cally answered or dis­tri­buted by team and skill, while seamless inte­gra­tion of third-party systems ensures case com­ple­tion.

Speaker: Markus Gieser

Location: TeleTalk lecture forum

28.02.2023 14:00 – 15:00 Uhr

01.03.2023 9:30 – 10:30 Uhr

Demo Forum

Future Customer Service: AI – Solutions in Practice

The Insiders AI „Ovation“ under­stands the exact request of the customer and reco­gnizes all relevant data and infor­ma­tion, also from attached documents and images. Thus, it is able to automate many business processes and pro­ce­dures and to optimally support e.g. service employees.

Speaker: Markus Merker

Location: TeleTalk lecture forum

28.02.2023 10:20 – 11:30 Uhr

01.03.2023 13:10 – 14:20 Uhr

02.03.2023 15:40 – 16:50 Uhr

28.02.2023 13:10 – 14:00 Uhr

01.02.2020 16:00 – 16:50 Uhr

Demo Forum

Response manage­ment solutions for e‑mail, SMS and chat, messenger

smart FLOW enables effort­less com­mu­ni­ca­tion via email, chat, WhatsApp or other social media channels in real time – all from one interface. Cor­re­spon­dence is auto­ma­ti­cally answered or dis­tri­buted by team and skill, while seamless inte­gra­tion of third-party systems ensures case com­ple­tion.

Speaker: Markus Gieser

Location: TeleTalk lecture forum

28.02.2023 13:10 – 14:00 Uhr

01.02.2020 16:00 – 16:50 Uhr

Demo Forum

Self-service in customer contact with bots & co.

smart BOT enables intel­li­gent auto­ma­tion of all requests via chat or messenger channels, around the clock. Unusual requests are forwarded to a service employee. In this way, all requests are handled quickly and reliably and the service team is relieved of routine tasks.

Speaker: Markus Merker

Location: TeleTalk lecture forum

28.02.2023 15:50 – 16:50 Uhr

01.03.2023 11:20 – 12:20 Uhr

02.03.2023 13:50 – 14:50 Uhr