Münchener Verein Insurance Group relies on Insiders‘ mobile apps for its app-first strategy for digital customer care. The appealing MV Ser­viceApp bundles customers’ inter­ac­tions
with their health insurance on their mobile devices and inspires them with a com­pre­hen­sive service offering. The main focus for Münchener Verein is on the strategic importance of the digital customer interface and incre­asing customer satis­fac­tion.

With the Cognitive Clas­si­fier from Insiders, Debeka achieves com­ple­tely new per­for­mance dimen­sions in the automatic reco­gni­tion of image documents. The intel­li­gent com­bi­na­tion of different deep learning clas­si­fiers for text and image infor­ma­tion proves to be a forward-looking idea.

The direct insurer brand HUK24 stands for the best customer service. Email is the company’s most important com­mu­ni­ca­tion channel with millions of customers. This results in a volume of daily email com­mu­ni­ca­tion that would be impos­sible to handle without high-per­for­mance and AI-supported response manage­ment. Thanks to the response manage­ment solution smart FLOW, HUK24 masters this challenge every day.

The accoun­ting depart­ment of MAN Truck & Bus SE received around 345,000 paper invoices, which were mostly processed by hand. The employees dealing with the invoices had to look up infor­ma­tion about creditors and enter the invoice data needed for the down­stream SAP-based workflow manually in SAP. This resulted in high costs per processed invoice.