Mailroom Automation

Boost your business success through automated data flows and optimized communication

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Every day, companies receive floods of messages and requests via various digital communication channels. If these remain unprocessed for too long or reach an unsuitable addressee, your business will inevitably suffer. We have something against this: Modern Mailroom Automation from Insiders Technologies. Thanks to the large portfolio of Insiders Business Solutions, smart companies benefit from numerous advantages.

Smart Solutions characterize our digital Mailroom Services.

We have developed smart tools that are tailored to the needs of our customers and deliver exceptional benefits. Thanks to latest Deep Learning technologies, our services extract all business-relevant information, automate transactions, and support appropriate and efficient responses – or even take care of it themselves.

Access to latest AI
Enhanced touchless rates

more satisfied customers

Automating and structuring your incoming communications with powerful software is not an end in itself, of course. Because it enables you to process and respond to customer and prospect inquiries quickly and in a targeted manner, you increase important factors such as sales revenue and customer satisfaction. In this way, you make a sustainable investment in the successful future of your business.


In the past, it was not so easy to ensure that messages reached the right recipient in time. Valuable time was often lost in tedious pre-sorting. Today, our intelligent digital mailroom automation ensures that messages from virtually all communication platforms reach the right contact person in a fraction of a second. And far more than this: by understanding the appropriate content, many of your inbox processes can be fully automated.


Our software does not only forward messages faster to suitable recipients – from customer advisors to support staff to qualified decision-makers. It can even answer simple queries independently or provide intelligent suggestions to agents. Together with the simple and straightforward integration into your system, this saves you valuable time and ensures the sustainable optimization of processes.

smart FIX – turning data into action

smart FIX is our standard product for automated processing of all incoming correspondence – irrespective of input channel, format, and structure. The moment they arrive, documents are gathered in one system, classified based on textual and visual characteristics, and rerouted to the according business workflow. Extract and validate all process-relevant information and streamline your processes, from data entry to completed transactions.

Classifies and reroutes heterogeneous content
Extracts all business-relevant information
Automatically detects attachments
Identifies complaints
Recognizes handwritten annotations

Matches data based on top-down and fuzzy search algorithms

Converts your content into all common formats

Offers user friendly web-based GUI, optimized for swift verification


How we ensure that our software structures, interprets and answers messages and queries and forwards it to the right addressee? As a spin-off of the German Research Center for Artificial Intelligence, we are developing, implementing and optimizing cutting-edge technologies for years. No need to understand exactly what Cognitive Process Automation, Deep Learning or Natural Language Processing is all about! More importantly, use it to intelligently automate your digital inbox and significantly improve the quality and speed of processes.


Unparalelled recognition

Whether it is about next generation OCR, cutting edge machine learning approaches or newest validation mechanisms – our aspiration is to be technologically leading. And it is this aspiration that mirrors in striking results. Let the accuracy of our solutions convince you!



Our services process any input format from any entry channel. Scans, mobile photos, mail attachments, messenger chats – you name it! Thanks to our expertise in Natural Language Processing and Computer Vision, our products automate every semi-structured or unstructured content.


continuous optimization

To steer your organization to highest efficiency we offer you full transparency on process KPIs such as processing times, workload distributions, service quality, or touchless rates. Benefit from comprehensive process insights and never stop improving.

standard products for PKV and TARMED

True Industry Expertise

For more than 20 years, Insiders is a strong partner of the (health) insurance sector. From the receipt of medical invoices to case processing and billing – our standard products boost speed, quality, and efficiency throughout the entire process. They originated and are further developed in close exchange with our customers and hence reflect decades of true industry expertise.

smart PKV

smart PKV is our standard product for automated medical invoice processing within the German insurance market. It differentiates between more than 65 classes, extracts all relevant service data and performs logical checks with reference to a large set of business rules and regulations. Benefit from lower manual efforts and increased process quality!

smart TARMED+

smart TARMED+ is our standard product for automated medical invoice processing within the Swiss insurance market. Tailored to the “tarif médical” it instantly captures all data trapped within the TARMED invoice including both header and table information. Thereby, extensive logical and professional checks ensure both extraordinary quality and highest efficiency.

“We process all our incoming documents across all channels with Insiders products – highly-efficiently, fully-automatically and on a daily basis. This enables us to offer our policy holders exactly the service they expect today. This is how modern omni-channel management works.”

Patrick Jermann

Basler Versicherungen AG

Communication made easy

Whether it concerns the status of their order, address changes, or complaints – your customers expect an extraordinary service and answers in real time. Automate your customer communication with our AI-empowered response management solutions. Allow quick and easy interaction across all kinds of communication channels or leave the communication to a chatbot. Your customers and employees will love it!

Already know our mobile solutions? Check them out!

smart flow – reply in real time

smart FLOW is our standard product for omnichannel response management. Communicate effortlessly and in real-time with your customers via email, Facebook, WhatsApp, or other social media channels – all from one interface. Correspondence is automatically routed to the correct clerk while intelligent response suggestions maximize your performance.

smart BOT – Our intelligent dialogue engine

smart BOT is our standard product for the intelligent automation of all requests via chat or messenger channels. Offering your customers and employees excellent service around the clock. Our AI differentiates effortlessly between several hundred intents and enters an intelligent dialogue that leads to immediate results. In the case of complicated inquiries, human intervention occurs as a fallback mechanism. This way, any customer concerns are dealt with reliably, and your service team is relieved of routine tasks.

“Excellent customer service is now a key factor in our industry. Our customers expect a fast response from their energy supplier, especially to their e-mails. With the products of Insiders we process all e-mails individually and in half the time.”


Iris Heil

Stadtwerke Kaiserslautern


Automated process monitoring, SLA tracking, backlog management or workload distribution – Insiders equips you with all the data you need to get the most of your automation potentials. Get to know our intuitive interfaces, discover root causes in seconds and see how your countermeasures develop over time. Full transparency at your fingertips!