Mailroom Automation

Transform unstructured content into real business value and excite your customers with tailor-made communication
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Every day, your organization is exposed to a plethora of incoming documents feeding subsequent business processes. With Insiders business solutions, the days of cumbersome pre-sorting and manual tagging are over. Our services automatically route your data to the right business workflow – ready for immediate processing in your systems or via Robotic Process Automation (RPA).

Thanks to the latest Deep Learning technologies, our services extract all business-relevant information, automate transactions and shorten response times. Start your automation journey today and let your organization benefit from smooth and efficient mailroom handling!


Enhanced touchless rates







Document Understanding

Say goodbye to manual data entry and hello to intelligent document processing. Insiders’ business solutions classify all incoming correspondence, extract relevant business information, and direct it to the appropriate place – AI-based and automatic.

Automated Communication

Take the next step towards mailroom automation, and tackle your outbound communication with Insiders response management solutions. Allow quick and easy interaction across any channel and boost your customer experience!

smart FIX – turning data into action

smart FIX is our standard product for automated processing of all incoming correspondence – irrespective of input channel, format, and structure. Once they arrive, documents are gathered in one system, classified based on textual and visual characteristics, and rerouted to the appropriate business workflow.

Extract and validate all process-relevant information and streamline your processes, from data entry to completed transactions.

Classifies and reroutes heterogeneous content
Extracts all business-relevant information
Automatically detects attachments
Identifies complaints
Recognizes handwritten annotations

Matches data based on top-down and fuzzy search algorithms

Converts your content into all common formats

Offers user friendly web-based GUI, optimized for swift verification


Unparalelled reSults

Whether it is cutting-edge cognitive classification, self-learning data extraction, or the newest validation mechanisms – our goal is to be a leader in technology solutions. It is this goal that drives our product performance and gives you amazing results! Let the accuracy of our solutions convince you!



Our services process any input format from any entry channel. Scans, mobile photos, mail attachments, messenger chats – you name it, we can handle it! Because of our expertise in Natural Language Processing and Computer Vision, our products can automate semi-structured or unstructured content.


continuous optimization

We offer you full transparency on process KPIs to increase your organizational efficiency, such as processing times, workload distributions, service quality, and touchless rates. Benefit from comprehensive process insights and continuous improvements.

standard products for PKV and TARMED

True Industry Expertise

For more than 20 years, Insiders is a strong partner of the (health) insurance sector. From the receipt of medical invoices to case processing and billing – our standard products boost speed, quality, and efficiency throughout the entire process. They originated and are further developed in close exchange with our customers and hence reflect decades of true industry expertise.

smart PKV

smart PKV is our standard product for automated medical invoice processing within the German insurance market. It differentiates between more than 65 classes, extracts all relevant service data and performs logical checks with reference to a large set of business rules and regulations. Benefit from lower manual efforts and increased process quality!

smart TARMED+

smart TARMED+ is our standard product for automated medical invoice processing within the Swiss insurance market. Tailored to the “tarif médical” it instantly captures all data trapped within the TARMED invoice including both header and table information. Thereby, extensive logical and professional checks ensure both extraordinary quality and highest efficiency.

“We process all our incoming documents across all channels with Insiders products – highly-efficiently, fully-automatically and on a daily basis. This enables us to offer our policy holders exactly the service they expect today. This is how modern omni-channel management works.”

Patrick Jermann

Basler Versicherungen AG

Communication made easy

Whether it concerns their order status, address changes, or complaints – your customers expect excellent service and answers in real-time. Automate your customer communication with our AI-empowered response management solutions. Allow quick and easy interaction across all kinds of communication channels or leave the communication to a chatbot. Your customers and employees will love it!

smart flow – reply in real time

smart FLOW is our standard product for omnichannel response management. Communicate effortlessly and in real-time with your customers via email, Facebook, WhatsApp, or other social media channels – all from one interface. Correspondence is automatically routed to the correct clerk while intelligent response suggestions maximize your performance.

smart BOT – Our intelligent dialogue engine

smart BOT is our standard product for the intelligent automation of all requests via chat or messenger channels. Offering your customers and employees excellent service around the clock. Our AI differentiates effortlessly between several hundred intents and enters an intelligent dialogue that leads to immediate results. In the case of complicated inquiries, human intervention occurs as a fallback mechanism. This way, any customer concerns are dealt with reliably, and your service team is relieved of routine tasks.

“Excellent customer service is now a key factor in our industry. Our customers expect a fast response from their energy supplier, especially to their e-mails. With the products of Insiders we process all e-mails individually and in half the time.”


Iris Heil

Stadtwerke Kaiserslautern

Already know our mobile solutions?


Automated process monitoring, SLA tracking, backlog management or workload distribution – Insiders equips you with all the numbers you need to get the most of your automation potentials. Get to know our intuitive interfaces, discover root causes in seconds and see how your countermeasures develop over time. Full transparency at your fingertips!


In our free, 45-minute webinar "Efficient Web Verifier Training through E-Learning", we provide you insights into the interactive self-learning offering – Register now!