Baloise migrates AI solutions to the Insiders Cloud

12.03.2025 | Blog, Cloud, OvAItion, Success Story Customer

Baloise migrates AI solutions to the Insiders Cloud

The insurance company has been using Insiders AI OvAItion for automated document pro­ces­sing for almost 15 years and has now com­ple­tely migrated the solutions to the Insiders Cloud. This promotes rapid inno­va­tion and efficient imple­men­ta­tion.

Insiders announces that the insurance company Baloise now obtains all of Insiders‘ AI-supported input manage­ment solutions from the Insiders Cloud. By switching from on-premises to the cloud, Baloise IT has been able to increase its effi­ci­ency through greater focus, and the company now benefits earlier from Insiders‘ product inno­va­tions.

The Swiss insurance group Baloise, head­quar­tered in Basel with sub­si­dia­ries in Belgium, Germany, and Luxem­bourg, has been sup­porting its customers in financial matters for more than 160 years. Under the premise that “doing nothing is not a solution,” Baloise IT pursues a clear multi-cloud strategy in order to continue to fulfill its role as a driver of inno­va­tion within the company in the future. For its own services, it has set up a hybrid cloud con­sis­ting of a private cloud and an Azure-based public cloud. This is com­ple­mented by cloud offerings from manu­fac­tu­rers such as Insiders Tech­no­lo­gies and other business partners that offer SaaS solutions. By using the Insiders Cloud for AI-based input manage­ment, Baloise has reached an important milestone in the imple­men­ta­tion of its cloud strategy.

Baloise faces the challenge of effi­ci­ently pro­ces­sing a high volume of around 140,000 documents per month – some of which comprise up to 1,000 pages – on a daily basis. The documents reach Baloise via various input channels such as paper, email, chat, app, or portals and are dis­tri­buted across more than 250 document classes.

Nutzen für den Kunden

  • Schnel­lerer Zugriff auf Pro­dukt­ver­bes­se­rungen und Inno­va­tionen für neue Anwen­dungs­fälle
  • Ent­las­tung und Kon­zen­tra­tion auf Kern­kom­pe­tenzen in Inte­gra­tion und Fach­lich­keit
  • 3- bis 4‑mal höhere Geschwin­dig­keit bei der Umsetzung von Anfor­de­rungen
  • Einstieg in ein Self-Service-Modell zur Gene­rie­rung von KI-Services durch die Fach­be­reiche

„Insiders setzt alle rele­vanten KI-Trends aus der Forschung in pra­xis­ori­en­tierte Lösungen um. Die inno­va­tiven Produkte sind unser Uni­ver­sal­werk­zeug zur Ver­ar­bei­tung von Input jeder Art und wir ziehen großen Nutzen aus ihrem Einsatz bei der Auto­ma­ti­sie­rung von Prozessen.“

Timo Kohler

Product Owner Input Managment, Baloise

chal­lenges

  • Per­for­mance: Tag­gleiche Ver­ar­bei­tung aller ein­ge­henden Belege notwendig
  • Null-Fehler-Toleranz erfordert höchste Präzision bei der Klas­si­fi­zie­rung und beim Auslesen
  • Breites Spektrum an Ein­gangs­ka­nälen – neben Papier und E‑Mails auch Chat, App und Portal
  • Vielzahl ver­schie­dener Use Cases – im Ver­si­che­rungs­ge­schäft und intern
  • Need for Speed: viele Fach­be­reichs­wün­sche für neue Anwen­dungs­fälle

„The potential of Insiders AI OvAItion, espe­ci­ally through the ability to integrate LLMs, is enormous. We currently have a to-do list of around 50 use cases that we want to automate and optimize with AI. The Insiders Cloud and No-Code­Ge­nerAItor make imple­men­ta­tion par­ti­cu­larly easy for us.“

Timo Kohler

Product Owner Input Manage­ment, Baloise

To master these complex tasks, Baloise has been relying on Insiders Tech­no­lo­gies‘ solutions for universal document reco­gni­tion and reading as well as intel­li­gent invoice manage­ment for automated accounts payable for 15 years. Baloise recently launched the new GenerAItor to generate AI services using a no-code process and solve use cases for the spe­cia­list depart­ments them­selves. All solutions are used as a cloud service from the Insiders Cloud. The modern AI tech­no­logy OvAItion and the OmnIA platform for intel­li­gent auto­ma­tion offer Baloise maximum precision in clas­si­fying and reading documents and enable the imple­men­ta­tion of zero-error tolerance.

With Insiders‘ tech­no­lo­gies, Baloise can not only increase ope­ra­tional effi­ci­ency, but also relieve its employees of routine tasks so that they can focus on their core com­pe­ten­cies. With the new Insiders products, business requi­re­ments can be imple­mented three to four times faster, and access to product impro­ve­ments and inno­va­tions for new use cases is signi­fi­cantly acce­le­rated.

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