Insiders Blog

best service & maximum agility with state-of-the-art AI

best service & maximum agility with state-of-the-art AI

Discover how Debeka leverages cutting-edge AI tech­no­logy from Insiders Tech­no­lo­gies to enhance service and achieve unpre­ce­dented agility. Explore the trans­for­ma­tion in customer service and how inno­va­tive solutions lead to peak per­for­mance in the insurance industry.

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The E‑Invoice is coming – are you prepared for it?

The E‑Invoice is coming – are you prepared for it?

Last Friday, the German par­lia­ment passed e‑invoicing as a mandatory standard. A reason to sit up and take notice or sit back and relax – depending on how you can implement the following three recom­men­da­tions. The law in its current form provides for a fun­da­mental…

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Customer satis­fac­tion through AI-supported order accep­tance

Customer satis­fac­tion through AI-supported order accep­tance

Phoenix Contact uses AI to create an automated workflow for recording, pro­ces­sing and archiving incoming orders and invoices. Processes could be signi­fi­cantly optimized and workflows acce­le­rated. Phoenix Contact has been deve­lo­ping elec­tronic products for con­nec­ting,…

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Stra­te­gi­cally Elevate Your Business Now

Stra­te­gi­cally Elevate Your Business Now

Unleash the Potential of Intel­li­gent Auto­ma­tion and Enhance Your Human Workforce with the Cognitive Auto­ma­tion World From Pascal Bornet  The challenge your business faces today Thanks to Chat GPT’s remar­kable success and the rapid rise of all things related to…

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Now Available: The Insiders Mar­ket­place

Now Available: The Insiders Mar­ket­place

It’s finally here! The Insiders Mar­ket­place is live and ready to lead your business into the future of auto­ma­tion. Let’s take a detailed look at what makes this mar­ket­place so unique. The Insiders Mar­ket­place: Part of the Cognitive Auto­ma­tion World The Insiders…

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More time for indi­vi­dual customer service

More time for indi­vi­dual customer service

Thanks to state-of-the-art AI tech­no­logy from Insiders, thys­sen­krupp Materials Services signi­fi­cantly speeds up the process of order accep­tance and frees up remar­kably more time for personal, indi­vi­dual customer service. thys­sen­krupp Materials Services (TKMX) really…

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Baloise goes Insiders Cloud

Baloise goes Insiders Cloud

The Swiss insurance group migrates smart FIX, the intel­li­gent Insiders solution for automated pro­ces­sing of all incoming cor­re­spon­dence, to the cloud. How the migration was achieved suc­cessfully and more about the joint cloud strategy of Baloise and Insiders will be…

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New power for the insiders manage­ment team

New power for the insiders manage­ment team

As successor to Dr. Rainer Czech, the expe­ri­enced tech­no­logy expert Dr. Alexander Swienty will support Insiders to achieve global success by expanding and inter­na­tio­na­li­zing the channel. The Insiders team welcomes Dr. Alexander Swienty as the new Head of Channel Manage­ment.

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Maximum effi­ci­ency in document pro­ces­sing

Maximum effi­ci­ency in document pro­ces­sing

Thanks to Insiders, Schäfer Shop and Schäfer Werke relieve their employees through high auto­ma­tion rates. With smart INVOICE and smart ORDER, the two Schaefer family busi­nesses optimize processes for order entry and invoice pro­ces­sing of all incoming documents and…

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Meet Us! Insiders bei der CCW 2023

Meet Us! Insiders bei der CCW 2023

As an industry expert for AI-supported process auto­ma­tion, Insiders will be at this year’s Call Center World 2023. From February 28 to March 2, we will present intel­li­gent solutions for response manage­ment, omni-channel and con­ver­sa­tional AI – the next level in…

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A big step towards ePA and e‑prescription

A big step towards ePA and e‑prescription

Together with RISE, Insiders is launching a one-app package for private health insurers with invoice manage­ment and tele­ma­tics infra­struc­ture. This extends the health apps already commonly used by private health insurers to include access to the tele­ma­tics…

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Optimized invoice workflow with state-of-the-art AI

Optimized invoice workflow with state-of-the-art AI

In col­la­bo­ra­tion with our partner fido GmbH & Co. KG., the inter­na­tional recycling company TEXAID imple­ments smart INVOICE as their starting point for a fully digitized invoice processing.A veritable flood of incoming invoices trough different channels and at several…

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IT Talks

Refac­to­ring

Watch this talk to learn more about refac­to­ring and how to use it to improve your source code.

Comments in source code

Clean code demands easy-to-read source code. How important are comments? We give the answer in this video.

Code opti­miza­tion

In this talk, we will present methods that signi­fi­cantly increase the com­pre­hen­si­bi­lity of code for us and others.

Clean code

Learn more about sus­tainable software deve­lo­p­ment with clean code.

How AI boosts Markant’s P2P processes

How AI boosts Markant’s P2P processes

At the 17th Shared Services & Out­sour­cing Week 2022, Markant, a long-standing Insiders customer, will present its automated document and invoice pro­ces­sing with the smart INVOICE software. Torsten Breit­kreuz, Head of Inter­na­tional Projects at Markant Services…

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user forum Response Manage­ment 2022

user forum Response Manage­ment 2022

On October 13, 2022, Insiders welcomed its smart FLOW customers and inte­rested parties from various indus­tries for the first time to a joint user forum in Dei­des­heim. In the heart of the Pala­ti­nate region, the par­ti­ci­pants gained an exciting impres­sion of the usage…

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Münchener Verein relies on Insiders Mobile Appli­ca­tions

Münchener Verein relies on Insiders Mobile Appli­ca­tions

With its new service app, private health insurer Münchener Verein creates customer proximity and improves com­mu­ni­ca­tion. Intuitive self-services and fast digital feedback delight customers.Insiders has provided the basis for the suc­cessful imple­men­ta­tion of the…

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Process order con­fir­ma­tions auto­ma­ti­cally with AI

Process order con­fir­ma­tions auto­ma­ti­cally with AI

Insiders intro­duces smart ORDER CON­FIR­MA­TION, a new member to its family of solutions for AI-supported document pro­ces­sing in the purchase-to-pay (P2P) process. Insiders‘ latest product uses state-of-the-art AI tech­ni­ques to automate document reading, vali­da­tion and…

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Cognitive Clas­si­fi­ca­tion

Cognitive Clas­si­fi­ca­tion

Your company faces a wealth of incoming infor­ma­tion every day. The inbox is cha­rac­te­rized by many incoming documents with photos such as accident pictures, real estate plans or iden­ti­fi­ca­tion documents. These documents offer little potential for purely text-based…

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inco partner 2022 inspires with product inno­va­tions

inco partner 2022 inspires with product inno­va­tions

At the annual inco partner con­fe­rence, we brought together leading process con­sul­tants, software vendors and BPO service providers to share how new AI tech­no­lo­gies for intel­li­gent input manage­ment and process auto­ma­tion are taking our solutions to the next level. At a…

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New Service Pack 6 smart FIX 5

New Service Pack 6 smart FIX 5

It is our ambition to be and remain a tech­no­lo­gical leader. Therefore, we are con­ti­nuously working on the further deve­lo­p­ment and impro­ve­ment of our products which reflects in regular service and release upgrades. This holds also true for the latest smart FIX 5…

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thys­sen­krupp & Insiders live at SSO Week Europe 2022

thys­sen­krupp & Insiders live at SSO Week Europe 2022

At SSO Digital Week Europe 2022 we will present together with our customer thys­sen­krupp Materials Services how we transform inter­na­tional order pro­ces­sing with Arti­fi­cial Intel­li­gence. thys­sen­krupp Materials Services is the largest inde­pen­dent materials trader and…

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HUK24 imple­ments cutting edge response manage­ment system

HUK24 imple­ments cutting edge response manage­ment system

Insiders has intro­duced a highly efficient response manage­ment solution for HUK24 – with its smart FLOW solution. With around 13 million insured vehicles, the HUK Group is the largest motor insurer in Germany (as of 2020), and the direct insurance sub­si­diary HUK24 is…

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Invoice pro­ces­sing rethought with AI

Invoice pro­ces­sing rethought with AI

Arti­fi­cial intel­li­gence allows largely automatic pro­ces­sing of invoices. This reduces effort and runtimes. Our current webinar series presents modern AI approa­ches in purchase-to-pay (P2P) and order-to-cash (O2C) and shows solutions from practice. An efficient P2P…

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smart FLOW Release 2.3

smart FLOW Release 2.3

Today, your customers expect their inquiries to be answered as quickly as possible and without long waiting times. With our product smart FLOW, we offer you the optimal solution for your omnich­annel response manage­ment. Com­mu­ni­cate effort­lessly and in real time with…

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BASF automates global P2P process in the Cloud

BASF automates global P2P process in the Cloud

BASF shortens pro­ces­sing time for 3.5 million incoming invoices per year by 50 percent and reduces effort by 40 FTE thanks to AI. smart INVOICE excels in detailed document reading, excellent data quality, deep vali­da­tion, and low main­ten­ance effort. Insiders…

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