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AUTOMATE CUSTOMER SERVICE PROCESSES
Through the digitalization of the healthcare sector, digital touchpoints are playing an increasingly central role in private health insurance.
With our solutions based around the smart MOBILE product portfolio, Insiders offers extensive functionalities for invoice management and the automation of customer service processes.
Insiders‘ solutions also enable access to the telematics infrastructure with its various specialist services, such as e‑prescriptions and electronic patient files.
Broad User Community
MORE SATISFIED CUSTOMERS
1/3 of all private health insurance companies in Germany already use our eHealth solution. By efficiently processing and responding to inquiries from customers and prospects, you enhance crucial factors such as revenue and customer satisfaction. In this way, you invest sustainably in the successful future of your business.
As experts in invoice management and e‑prescriptions, we aim to provide you with additional support through our years of experience and automate your service processes efficiently and intelligently. Use our constantly evolving standard products or implement an individual solution tailored to your needs. With Insiders, you’ll experience future-proof user convenience, saving costs and time. Feel free to contact us, and together, we’ll find the right eHealth solution for you!
Customization through modular architecture
Cost efficiency thanks to the development of standard products
Automation through flexible self-service functionalities
High degree of user-friendliness thanks to AI-supported data collection
Customized front ends for all relevant platforms (Android, iOS, web)
Future-proof thanks to connection to telematics infrastructure
„The mobile applications offer as much standardization as necessary and as much individuality as possible. They are an excellent basis for implementing compelling service apps in the insurance industry. The collaboration with Insiders Technologies was excellent.“
DR. MARCUS KAISER
NFORMATION TECHNOLOGY/BUSINESS SERVICES, MÜNCHENER VEREIN
In its app-first strategy for digital customer support, the German insurance group Münchener Verein relies on the mobile applications provided by Insiders Technologies. The engaging MV ServiceApp bundles customers‘ interaction with their health insurance on their mobile device , delighting them with a comprehensive range of services. The main focus for Münchener Verein is on the strategic importance of the digital customer interface and increasing customer satisfaction.