Highly automated document processing in receivables management
EOS Deutscher Inkasso-Dienst, a specialist in receivables management, processes around 2.5 million incoming documents every year – supported by AI solutions from Insiders. The flexible adaptability and continuous improvement of the solutions are a clear advantage in the constant change and growth of the debt collection service provider. With the new Integration Layer for OCR (ILFO), EOS can now handle even particularly complex documents and further advance dark processing.
The EOS Group, a company of the Otto Group, is a leading technology-based investor in research portfolios and an expert in the processing of outstanding receivables. With more than 6,000 employees in over 20 countries, EOS has been supporting companies in a wide range of industries in receivables management for more than 50 years, enabling them to get paid for the goods and services they provide and focus on their core business. In Germany, EOS Deutscher Inkasso-Dienst processes millions of documents of all kinds—from structured invoices to freely formulated emails to handwritten documents.
DIFFERENT DOCUMENT TYPES AND STRINGENT DATA PROTECTION REQUIREMENTS
Due to the large number of document types and stringent data protection requirements, document processing in debt collection poses a particular challenge. First, the company is confronted with a very heterogeneous influx of documents – around 80 percent of which are unknown, unstructured documents.
The first step is therefore to correctly identify the document class. This determines which data can be extracted from the document and enables the process to be routed to the right team with the necessary skills for processing. Errors should not occur during this classification in order to avoid additional work and longer processing times.
Nutzen für den Kunden
- Reduktion der manuellen Nachbearbeitung um die Hälfte
- Deutlich verbesserte Handschriftenerkennung und automatisierte Verarbeitung
- Präzise automatisierte Klassifikation reduziert Laufzeiten und Mehraufwand
- Flexibilität durch Integration neuer OCR-Technologien und individuelle Anpassbarkeit
“We really like that Insiders proactively approaches us with suggestions for improvement and that new technologies are constantly being added to the products. In addition, the solutions are so flexible that we can quickly and easily adapt them to our requirements.”
Stefan Heuer
Product Owner, EOS Deutscher Inkassodienst GmbH
challenges
- Vielfältige Belegarten, inkl. handschriftlicher und schlecht gescannter Dokumente
- Immer neue Use Cases und Belegarten
- Hohe Datenschutzanforderungen
- Hoher Aufwand für manuelle Dokumentenverarbeitung
“Handwritten notes on graph paper – in the past, it was almost impossible for us to achieve accurate recognition here. With the new Integration Layer for OCR from Insiders, we are achieving significantly better results.”
Stefan Heuer
Product Owner, EOS Deutscher Inkassodienst GmbH
Special attention is required when identifying data protection requests in which a customer requests information about or deletion of their data in accordance with the EU GDPR. Such requests must be distinguished from general information on data protection, for example in email signatures. Since data protection requests are subject to response deadlines, a high degree of precision is required here.
In the past, the processing of handwritten documents or handwritten notes on documents, poorly photographed receipts, or scanned incoming mail with imprecise grayscale tones often had to be done manually—with the corresponding personnel costs and processing times. The promised improvements offered by new OCR technology were therefore more than welcome.