At the spe­cia­list con­fe­rence hosted by Ver­si­che­rungs­foren Leipzig, the two companies demons­trate how AI in input manage­ment takes dark pro­ces­sing in insurance to a new level, making processes more efficient and further improving quality.

Insiders, a tech­no­logy-leading provider of Intel­li­gent Auto­ma­tion (IA) software, is par­ti­ci­pa­ting together with its long-standing customer BGV Badische Ver­si­che­rungen in the spe­cia­list con­fe­rence “Dark Pro­ces­sing & Workflow Support in Insurance” organized by Ver­si­che­rungs­foren Leipzig. In their pre­sen­ta­tion “Business Tran­sac­tions Precisely Iden­ti­fied: Higher Auto­ma­tion and Quality Through AI Assis­tance,” Sören Hauser, Team Lead Input Manage­ment at BGV, and Felix Burkhard, Senior Sales Manager, Business Unit Insurance at Insiders Tech­no­lo­gies, provide practical insights and show how modern AI tech­no­lo­gies optimize dark pro­ces­sing in insurance.

Challenge in Input Manage­ment: Com­ple­xity Meets Digi­ta­liza­tion Pressure

BGV – Badischer Gemeinde-Ver­si­che­rungs-Verband – has been rooted in Baden since 1923 and provides reliable insurance coverage for muni­ci­pa­li­ties, companies, and private customers. With a strong focus on regional respon­si­bi­lity, part­ner­ship-based col­la­bo­ra­tion, and sus­tainable solutions, BGV supports its customers in safe­guar­ding all essential risks. Like many insurance companies, BGV faces the challenge of designing complex business processes effi­ci­ently while meeting regu­la­tory requi­re­ments and rising expec­ta­tions for digi­ta­liza­tion.

For many years, BGV and Insiders have worked closely together in input manage­ment, jointly imple­men­ting numerous process opti­miza­tions. The intro­duc­tion of the Cognitive Clas­si­fier now marks the next step in this part­ner­ship. The Cognitive Clas­si­fier is an AI component capable of analyzing both text and image elements using spe­cia­lized methods, deli­ve­ring signi­fi­cantly higher accuracy.

BGV processes around 650,000 documents per year from email and physical mail channels. With the new AI solution, the dark pro­ces­sing rate was signi­fi­cantly increased, thereby improving workflow effi­ci­ency.
“The Cognitive Clas­si­fier repres­ents a major step in our long-standing col­la­bo­ra­tion with Insiders. Insiders gives us the fle­xi­bi­lity to gradually integrate AI solutions into existing systems—always with a focus on sus­tainable value. This relieves our employees and sus­tain­ably improves our service,” explains Sören Hauser.

Felix Burkhard adds: “Together with BGV, we were able to demons­trate how AI noti­ce­ably eases daily work in insurance ope­ra­tions. Using state-of-the-art AI tech­no­lo­gies, the Cognitive Clas­si­fier ensures that incoming business tran­sac­tions are processed faster, more accu­ra­tely, and more effi­ci­ently.”

Practical Case Study at the Spe­cia­list Con­fe­rence of Ver­si­che­rungs­foren Leipzig

In their pre­sen­ta­tion at Ver­si­che­rungs­foren Leipzig, Hauser and Burkhard demons­trate how the Cognitive Clas­si­fier optimizes the analysis and pro­ces­sing of business tran­sac­tions and supports workflow orchestra­tion in insurance ope­ra­tions. Par­ti­ci­pants will learn how hybrid AI approa­ches help minimize manual rework, ensure quality, and shorten process cycle times—an essential advantage in an incre­asingly digi­ta­lized and highly com­pe­ti­tive envi­ron­ment.

The spe­cia­list con­fe­rence organized by Ver­si­che­rungs­foren Leipzig, a partner network of more than 280 companies from the insurance industry, including primary and reinsu­rance companies as well as insurance-focused software and con­sul­ting firms, will take place on February 10 and 11, 2026, in Leipzig. It is aimed at spe­cia­lists and exe­cu­tives from IT depart­ments of insurance companies, par­ti­cu­larly in the areas of process manage­ment, enter­prise archi­tec­ture, process auto­ma­tion, ope­ra­tions orga­niza­tion, IT archi­tec­ture, and requi­re­ments manage­ment. Par­ti­ci­pants will gain insights into current deve­lo­p­ments and tech­no­lo­gical capa­bi­li­ties, as well as practical case studies from a wide range of insurance companies.