Agentic AI is more than just another buzzword in digi­ta­liza­tion. It repres­ents a new gene­ra­tion of AI systems that do not merely execute tasks, but inde­pendently prepare decisions, set prio­ri­ties, and flexibly orchest­rate processes.

Insiders marked this paradigm shift in November 2025 with a high-level expert dialogue in Berlin, where insurers, rese­ar­chers, and tech­no­logy experts discussed at a round table how Agentic AI can rea­li­sti­cally shape the next stage of process auto­ma­tion in the insurance industry and where its concrete value for data-driven core processes lies. One key takeaway was clear: Agentic AI is not a distant future tech­no­logy, but a practical next step that already lays the foun­da­tion for pro­duc­tive appli­ca­tions today.

Tech­no­logy Meets Ope­ra­tional Reality

Insiders con­sis­t­ently focuses on turning cutting-edge tech­no­logy into real customer value. In private health insurance and in the handling of business tran­sac­tions, effi­ci­ency is deter­mined not only by indi­vi­dual auto­ma­tion steps, but just as much by the quality of pre­pa­ra­tion. This is where today’s biggest bot­t­len­ecks arise: incom­plete sub­mis­sions, hete­ro­ge­neous documents, time-consuming follow-ups, and spe­cia­list depart­ments spending a large share of their time on pre­pa­ra­tory work instead of making decisions.

Together with the German Research Center for Arti­fi­cial Intel­li­gence (DFKI), Fraun­hofer IESE, RPTU Kai­sers­lau­tern, and repre­sen­ta­tives from the insurance industry, Insiders has therefore launched the deve­lo­p­ment of two AI agents, with a clear focus on two concrete, pro­duc­tion-ready insurance use cases. The goal is to establish a robust industry standard for agentic systems in insurance.

Why a Con­sor­tium Instead of a Stan­da­lone Solution?

Our expe­ri­ence and close col­la­bo­ra­tion with customers show that arti­fi­cial intel­li­gence and Agentic AI only unfold their full value when domain expertise, tech­no­logy, and process under­stan­ding work hand in hand. The con­sor­tium makes exactly this possible. Insurers, research insti­tu­tions, and Insiders jointly develop agentic systems that meet real-world requi­re­ments, are set up in a regu­la­tory-compliant manner, and can be inte­grated into existing system land­scapes.

Instead of isolated proof-of-concepts, an agentic framework is created based on reusable building blocks that can be gradually pro­duc­tized. For insurers, this means faster time-to-value, reduced inte­gra­tion effort, and early access to a tech­no­logy that prepares the tran­si­tion from classical auto­ma­tion to agentic autonomy.

The agents will not address abstract future chal­lenges, but very concrete ope­ra­tional bot­t­len­ecks. They structure, review, clarify, and prepare cases so that people can focus on the work where their con­tri­bu­tion creates the greatest value. Agentic AI is therefore not an end in itself, but the next logical step for insurers aiming to improve effi­ci­ency, quality, and sca­la­bi­lity at the same time.

Are you inte­rested in the con­sor­tium or would you like to receive further infor­ma­tion on specific use cases? Then please feel free to contact us!