Scaling through AI in banking

Increase your business success through automated com­mu­ni­ca­tion processes with your customers.

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REVO­LU­TIO­NIZE YOUR INBOX

Whether it’s credit appli­ca­tions, account services, or documents related to mortgage financing – financial insti­tu­tions face a deluge of messages and customer inquiries through various com­mu­ni­ca­tion channels every day. Our AI-powered solutions for Banking & Financial Services Auto­ma­tion ensure the highest customer satis­fac­tion – inquiries are no longer left unat­tended or sent to the wrong reci­pi­ents. Thanks to the extensive portfolio of market-proven, industry-specific solutions, smart financial service providers benefit from numerous advan­tages.

a new approach to banking – ai-supported, efficient and customer-centric

We have developed intel­li­gent tools tailored to the needs of your customers, providing unique added value. Utilizing the latest deep-learning tech­no­lo­gies, our products extract all business-relevant infor­ma­tion from incoming messages, automate pro­ces­sing and for­war­ding, and assist in providing appro­priate responses to inquiries – or even take over these tasks them­selves.

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AI in Banking

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Cost effi­ci­ency

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Optimized customer expe­ri­ence

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Sus­tainable banking

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LOWER ERROR RATES

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Increase in pro­duc­ti­vity

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ENHANCED PROCESS CONTROL

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Satisfied customers & rising sales

INCREASED CUSTOMER SATIS­FAC­TION AND HIGHER SALES REVENUE

Auto­ma­ting and struc­tu­ring your incoming com­mu­ni­ca­tion with powerful software is of course not an end in itself. By swiftly and precisely pro­ces­sing and respon­ding to customer and prospects, you enhance crucial factors such as ope­ra­tional SLAs and customer satis­fac­tion. In this way, you make a sus­tainable invest­ment in the suc­cessful future of your business.

Success stories from our customers

AI in companies increases effi­ci­ency, reduces costs and opens up new inno­va­tion potential in almost all indus­tries. Our customer use cases show how suc­cessful process opti­miza­tion makes companies more efficient and inno­va­tive. By using intel­li­gent solutions, they have been able to optimize their business processes and achieve sus­tainable com­pe­ti­tive advan­tages. Be inspired by our success stories!

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Highly automated document pro­ces­sing in receiv­a­bles manage­ment

EOS Deutscher Inkasso-Dienst, a spe­cia­list in receiv­a­bles manage­ment, processes around 2.5 million incoming documents every year – supported by AI s…
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Intel­li­gently support HR processes with a mobile app

HR processes with mobile ApRWE, one of Europe’s leading energy companies, is opti­mi­zing its HR processes with mobile appli­ca­tions from Insiders Techno…
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Baloise migrates AI solutions to the Insiders Cloud

The insurance company has been using Insiders AI OvAItion for automated document pro­ces­sing for almost 15 years and has now com­ple­tely migrated the so…
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UNPAR­AL­LELED RECO­GNI­TION

Whether it’s next-gene­ra­tion OCR, state-of-the-art machine learning approa­ches or the latest vali­da­tion processes – our aim is to be at the forefront of tech­no­logy. And it is this claim that is reflected in impres­sive results. Let the per­for­mance of our solutions convince you

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Con­s­truc­tion financing

Incoming con­s­truc­tion financing documents such as building status reports, trades­men’s invoices etc. are recorded across all channels using AI, auto­ma­ti­cally clas­si­fied and relevant data extracted from the documents. Seamless inte­gra­tion into the down­stream systems ensures con­sis­tent, seamless pro­ces­sing across all channels. This speeds up pro­ces­sing con­sider­ably, reduces manual effort and increases the customer expe­ri­ence and process relia­bi­lity at the same time.

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Credit pro­ces­sing

Incoming loan appli­ca­tions and asso­ciated documents are auto­ma­ti­cally clas­si­fied using AI, relevant cre­dit­wort­hi­ness infor­ma­tion is extracted from proof of income or bank state­ments and forwarded directly to the relevant systems or spe­cia­list employees. This reduces manual checking efforts, shortens pro­ces­sing times and ensures con­sis­tent, trans­pa­rent pro­ces­sing – while also incre­asing customer satis­fac­tion and signi­fi­cantly reducing process costs.

State-of-the-art tech­no­logy for banking processes

How do we ensure that our software struc­tures, inter­prets, responds to, and forwards messages and requests to the right recipient? As a spin-off of the German Research Center for Arti­fi­cial Intel­li­gence, we have been deve­lo­ping, ope­ra­tio­na­li­zing, and opti­mi­zing cutting-edge tech­no­lo­gies for decades. You don’t need to under­stand exactly what intel­li­gent auto­ma­tion, deep learning, or gene­ra­tive AI are! What’s more important is that you can use them to signi­fi­cantly improve the quality and speed of customer service or credit approval processes.

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OmnIA – the auto­ma­tion platform

Acce­le­rate your input manage­ment processes with our OmnIA auto­ma­tion platform. Our flexible and scalable solution enables seamless inte­gra­tion of different systems, appli­ca­tions and tech­no­lo­gies – for con­sis­tent, automated workflows without media dis­rup­tions. Thanks to open standards and powerful process modeling, you can optimize complex processes, reduce manual inter­ven­tion and increase the effi­ci­ency of your entire value chain. This allows you to create a future-proof auto­ma­tion strategy that can be flexibly adapted to new requi­re­ments.

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AUTOMATED COM­MU­NI­CA­TION

Our software not only forwards messages to appro­priate reci­pi­ents – from customer advisors and support teams to qualified decision-makers – faster than any human, it can even answer typical inquiries on its own or provide intel­li­gent sug­ges­tions to the pro­ces­sors. In con­junc­tion with its easy and seamless inte­gra­tion into your system, this saves you valuable time and ensures the sus­tainable opti­miza­tion of your processes.

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build your own service

With the help of the Insiders GenerAItor, you can easily create your own auto­ma­tion service without any pro­gramming knowledge

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