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REVOLUTIONIZE YOUR INBOX
Every day, insurance companies receive floods of messages and customer inquiries trough various digital communication channels. Our AI-supported automation solutions for the insurance sector ensure maximum customer satisfaction –inquiries no longer go unprocessed or to the wrong addressees! Thanks to the extensive portfolio of market-proven, industry-specific solutions, smart insurance companies benefit from numerous advantages.
a new approach to insurance – ai-supported, efficient and customer-centric
We have developed intelligent tools tailored to the needs of your customers, providing unique added value. Utilizing the latest deep-learning technologies, our products extract all business-relevant information from incoming messages, automate processing and forwarding, and assist in providing appropriate responses to inquiries – or even take over these tasks themselves.
ACCESS TO THE LATEST AI TECHNOLOGY
IMPROVED DARK PROCESSING RATES
SHORTER PROCESSING TIMES
LOWER ERROR RATES
INCREASED CUSTOMER SATISFACTION
ENHANCED PROCESS CONTROL
INCREASED CUSTOMER SATISFACTION AND HIGHER SALES REVENUE
Automating and structuring your incoming communication with powerful software is of course not an end in itself. By swiftly and precisely processing and responding to customer and prospects, you enhance crucial factors such as operational SLAs and customer satisfaction. In this way, you make a sustainable investment in the successful future of your business.
Our Intelligent Mailroom Automation ensures that messages from virtually all communication platforms reach the right contact in a fraction of a second. Not only that: By comprehending the relevant content, many of your inbox processes can be completely automated.
Our software not only forwards messages to appropriate recipients – from customer advisors and support teams to qualified decision-makers – faster than any human, it can even answer typical inquiries on its own or provide intelligent suggestions to the processors. In conjunction with its easy and seamless integration into your system, this saves you valuable time and ensures the sustainable optimization of your processes.
SMART FIX – USING CONTENT IN A SMART WAY
smart FIX is our market-established standard product for the automated processing of all your incoming correspondence – regardless of input channel, format and structure. All incoming messages are recorded in one system and classified using textual and visual features. Relevant information is automatically extracted, validated and forwarded to the right business process. This allows you to optimize your processes from the receipt of data to the completion of the business transaction.
Classifies heterogeneous content
Extracts all information relevant to the business process
Automatically recognizes attachments
Recognizes handwritten comments
Matches data based on top-down and fuzzy search algorithms
Converts your content into all common formats
Provides a convenient web-based GUI – optimized for fast verification
CUTTING-EDGE TECHNOLOGIES FOR INSURANCE PROCESSES
How do we ensure that our software structures, interprets and responds to messages and requests and forwards them to the right recipient? As a spin-off of the German Research Center for Artificial Intelligence, we have been developing, operationalizing and optimizing state-of-the-art technologies for decades.
You don’t need to fully grasp the specifics of Intelligent Automation, Deep Learning, or Generative AI! It is much more important that you use them to significantly improve the quality and speed of onboarding, claims and underwriting processes.
Whether it’s next-generation OCR, state-of-the-art machine learning approaches or the latest validation processes – our aim is to be at the forefront of technology. And it is this claim that is reflected in impressive results. Let the performance of our solutions convince you!
Our services process all your input, regardless of format and input channel: scans, mobile photos, email attachments, messenger chats – whatever suits your preferences and needs! Thanks to our expertise in Natural Language Processing and Computer Vision, our products automate every type of content – whether it’s unstructured, semi-structured, or structured.
To ensure peak efficiency in your mailroom, we provide complete process transparency through Key Performance Indicators (KPIs) covering processing times, workload, service quality, or dark processing rates. Benefit from comprehensive process monitoring and continually improve!
STANDARD PRODUCTS FOR PRIVATE HEALTH INSURANCE AND TARMED
EXTENSIVE INDUSTRY EXPERTISE
Insiders has been a reliable partner to the (health) insurance industry for more than 25 years. From the receipt of Evidence of Coverage (EOC) to case processing and billing – our standard products ensure time savings, quality and efficiency throughout the entire process. Developed in close collaboration with our clients, they are continuously evolving, reflecting decades of industry expertise.
smart PKV is our standard product for the automated processing of medical claims in the German insurance market. It effortlessly distinguishes between more than 65 classes, extracts all relevant benefit data, and conducts logical checks based on a comprehensive set of rules. Benefit from reduced manual effort and increased process quality!
smart TARMED+ is our standard product for the automated processing of medical claims in the Swiss insurance market. Designed for the „tarif médical“, it immediately captures all the data contained in the TARMED invoice, whether header or table information. Comprehensive logical and technical checks guarantee exceptional quality and maximum efficiency.
„We process all of our incoming documents across all channels with Insiders products – highly efficiently, fully automatically and up-to-date. This allows us to offer our policyholders exactly the service they expect today. This is how modern omnichannel management works.“
Basler Versicherungen AG
CUSTOMER COMMUNICATION MADE EASY
Whether it’s onboarding new customers, policy changes or claims processing – your customers and expect excellent service and real-time responses. Automate your customer communication with our AI-based response management solutions. Benefit from quick and effortless interaction across all channels, or simply leave the communication to a chatbot. Your customers and employees will love it!
DO YOU ALREADY KNOW OUR MOBILE SOLUTIONS? CHECK THEM OUT NOW!
SMART FLOW – RESPOND IN RECORD TIME
smart FLOW is our standard product for omnichannel response management. Communicate effortlessly and in real-time with your customers via email, Facebook, WhatsApp, or other social media channels – all through a single interface. Correspondence is automatically routed to the right processor, while intelligent suggestions maximize response performance.
SMART BOT – FOR INTELLIGENT DIALOGUE WITH YOUR CUSTOMERS
smart BOT is our standard product for the intelligent automation of all inquiries via chat or messenger channels. Elevate your service for both clients and employees, ensuring seamless assistance 24/7. In cases of complex inquiries, they are seamlessly forwarded to a human service representative, guaranteeing swift and reliable resolution. This not only addresses concerns promptly but also frees up your service team from routine tasks, enhancing overall efficiency.
„Excellent customer service is crucial in our business today. Our customers expect a quick response from their energy supplier, especially when it comes to emails. With Insiders‘ products, we process all emails accurately and in half the time.“
SMART ACT – YOUR AUTOMATION COCKPIT
Whether it’s automated process monitoring, SLA tracking, backlog, or workload management, Insiders provides you with all the key metrics needed to maximize your automation potentials. Explore our intuitive interfaces, identify root causes in seconds, and see how your initiatives evolve over time. Full transparency at the click of a button!
COGNITIVE AUTOMATION WORLD – FIND THE PERFECT SERVICE
Looking to automate a specific business process and not finding a suitable solution? Explore our range of market-proven AI services available on the Insiders Marketplace, or create your own service using the Insiders Service Builder. In either case, your processes will become more efficient, robust, and faster – that’s how intelligent automation with AI works today.