Digi­tiza­tion in the health­care sector

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Optimize the patient expe­ri­ence – with intel­li­gent auto­ma­tion and AI

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REVO­LU­TIO­NIZE YOUR HEALTH CARE

Wether its checking Insu­rances,Managing patient records, recording costs, or sub­mit­ting applications—all these tasks in health­care can be automated. Our modular archi­tec­ture enables cus­to­mized solutions for specific health­care requirements—flexible and scalable.

Efficient and future-proof digi­tiza­tion in health­care

By deve­lo­ping standard products, we increase cost effi­ci­ency without sacri­fi­cing cus­to­mized features. Automated self-service func­tion­a­li­ties relieve the burden on spe­cia­lists and optimize processes, while AI-supported data entry ensures maximum ease of use. Cus­to­mized front ends for Android, iOS, and the web guarantee a seamless user expe­ri­ence on all relevant platforms. Thanks to their con­nec­tion to the tele­ma­tics infra­struc­ture, our solutions are future-proof and promote efficient, digital health­care.

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Cost effi­ci­ency

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Optimized customer expe­ri­ence
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Future-proof health­care

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LOWER ERROR RATES
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Increase in pro­duc­ti­vity

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ENHANCED PROCESS CONTROL

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Barmenia
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ERGO
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Satisfied customers & rising sales

Due to the digi­tiza­tion of health­care, digital touch­points are playing an incre­asingly central role in private health insurance. With its solutions based on the Mobile product portfolio, Insiders offers com­pre­hen­sive func­tion­a­li­ties for invoice manage­ment and the auto­ma­tion of customer service processes.

One-third of all private health insurers in Germany already use our mobile e‑health solution. Because it allows you to process and respond to inquiries from customers and prospects quickly and effi­ci­ently, you can increase important factors such as sales revenue and customer satis­fac­tion. This enables you to make a sus­tainable invest­ment in the suc­cessful future of your business.

Success stories from our customers

AI in companies increases effi­ci­ency, reduces costs and opens up new inno­va­tion potential in almost all indus­tries. Our customer use cases show how suc­cessful process opti­miza­tion makes companies more efficient and inno­va­tive. By using intel­li­gent solutions, they have been able to optimize their business processes and achieve sus­tainable com­pe­ti­tive advan­tages. Be inspired by our success stories!

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Speed, fle­xi­bi­lity and security for BPO customers: ALPHA COM benefits from Insiders

The business process out­sour­cing service provider ALPHA COM relies on state-of-the-art solutions from Insiders. With smart INVOICE and smart FIX, ALPH…
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Ful­fil­ling all customer needs – with Insiders and smart INVOICE

Markant, the service center in the B2B payment sector, processes over six million receipts a year for more than 200 retail and trading companies. Than…
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best service & maximum agility with state-of-the-art AI

Discover how Debeka leverages cutting-edge AI tech­no­logy from Insiders Tech­no­lo­gies to enhance service and achieve unpre­ce­dented agility. Explore the …
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UNPAR­AL­LELED RECO­GNI­TION

Whether next-gene­ra­tion OCR, state-of-the-art machine learning approa­ches or the latest vali­da­tion processes – our aim is to be a tech­no­lo­gical leader. And it is this claim that is reflected in impres­sive results. Let us convince you of the per­for­mance of our solutions!

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Omnich­annel

Our services process all your input, regard­less of format and input channel: scans, cell phone photos, email attach­ments, messenger chats – just as you wish! Thanks to our expertise in natural language pro­ces­sing and computer vision, our products automate any content – whether unstruc­tured, semi-struc­tured or struc­tured.In order to lead your mailroom to maximum effi­ci­ency, we offer you complete process trans­pa­rency with KPIs on pro­ces­sing times, capacity uti­liza­tion, service quality or dark pro­ces­sing rates. Benefit from com­pre­hen­sive process moni­to­ring and keep improving!

State-of-the-art tech­no­logy

How do we ensure that our software struc­tures, inter­prets, responds to, and forwards messages and inquiries to the right recipient? As a spin-off of the German Research Center for Arti­fi­cial Intel­li­gence, we have been deve­lo­ping, ope­ra­tio­na­li­zing, and opti­mi­zing cutting-edge tech­no­lo­gies for decades. You don’t need to under­stand exactly what intel­li­gent auto­ma­tion, deep learning, or gene­ra­tive AI are! What’s more important is that you can use them to signi­fi­cantly improve the quality and speed of customer service and other processes.

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Mobile solutions for your processes

As experts in invoice manage­ment and e‑prescriptions, we would like to offer you addi­tional support based on our many years of expe­ri­ence and automate your service processes effi­ci­ently and intel­li­gently. Use our con­stantly evolving standard products or implement an indi­vi­dual solution tailored to your needs. Together with Insiders, you will expe­ri­ence future-proof ease of use and save time and money. Contact us and we will find the right e‑health solution for you!

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Flow – response manage­ment in record time

Our software not only forwards messages to suitable reci­pi­ents – from customer advisors and support to qualified decision-makers – faster than any human being, it can even answer typical inquiries inde­pendently or provide the pro­ces­sors with intel­li­gent sug­ges­tions. In com­bi­na­tion with the simple and uncom­pli­cated inte­gra­tion into your system, you save valuable time and ensure the sus­tainable opti­miza­tion of your processes.

More Infos

build your own service

With the help of the Insiders GenerAItor, you can easily create your own auto­ma­tion service without any pro­gramming knowledge

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Con­tri­bu­tions on this topic

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Insiders at the CCW 2024

At Call Center World 2024, the Insiders spe­cia­lists for AI-supported process auto­ma­tion will be pre­sen­ting modern solutions for cross-channel response…