AI in public administration
Transform the citizen experience, maximize efficiency and drive digital innovation at federal agencies.
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DIGITAL TRANSFORMATION OF PUBLIC AUTHORITIES
Public authorities around the world are facing the challenge of making citizen services more efficient, meeting increasing demands, and adhering to strict budgetary constraints at the same time. Innovative solutions are more in demand than ever. Our AI solutions for automating public administration ensure maximum customer satisfaction—so requests no longer go unprocessed or end up with the wrong recipient. Thanks to our extensive portfolio of market-proven, industry-specific solutions, the public sector benefits from numerous advantages.
Digital transformation of administration
We have developed intelligent tools that are tailored to the needs of your customers and deliver exceptional added value. Thanks to the latest deep learning technologies, our products extract all business-relevant information from incoming messages, automate processing and forwarding, and assist in responding to inquiries appropriately – or even handle them themselves.
KI in public administration
Cost efficiency
Increase in productivity
ENHANCED PROCESS CONTROL
Satisfied customers & rising sales
Of course, automating and structuring your incoming communication with powerful software is not an end in itself. By processing and responding to customer and prospective customer inquiries quickly and in a targeted manner, you increase important factors such as operational SLAs and customer satisfaction. This allows you to make a sustainable investment in the successful future of your business.Success stories from our customers
AI in companies increases efficiency, reduces costs and opens up new innovation potential in almost all industries. Our customer use cases show how successful process optimization makes companies more efficient and innovative. By using intelligent solutions, they have been able to optimize their business processes and achieve sustainable competitive advantages. Be inspired by our success stories!
Digital mailroom
This central component of modern administrative processes automates the capture, classification and forwarding of incoming documents – regardless of the input channel (letter, email, portal). This saves time, reduces errors and creates the basis for end-to-end digital processes in public administration.
Automated aid
Incoming applications are digitally recorded, automatically classified and relevant data extracted. Further processing is rule-based and without media discontinuity in the specialist process. This reduces manual effort, significantly shortens processing times and applicants receive feedback more quickly. Digital assistance thus reduces the workload for case handlers and increases the quality of service for employees.
Automated routing
Incoming applications, letters and notifications are automatically recognized, classified and forwarded directly to the responsible office. This significantly reduces processing times for authorities, reduces the workload for employees and increases the quality of service for citizens.
“Working with Insiders Technologies, you can break new ground in AI and be sure that the quality will be right in the end. The future of digitalization will lie in supplementing rule-based systems with AI-based systems – as smart FIX already offers today.”
Patrick Schneider
Debeka Krankenversicherungsverein A.G.
[/et_pb_text]State-of-the-art technology for public authorities
How do we ensure that our software structures, interprets, responds to, and forwards messages and inquiries to the right recipient? As a spin-off of the German Research Center for Artificial Intelligence, we have been developing, operationalizing, and optimizing cutting-edge technologies for decades. You don’t need to understand exactly what intelligent automation, deep learning, or generative AI are! What’s more important is that you can use them to significantly improve the quality and speed of your processes.
OmnIA – the automation platform
OmnIA is our established standard product for the automated processing of all your incoming correspondence – regardless of input channel, format and structure. All incoming messages are recorded in one system and classified based on textual and visual features. Relevant information is automatically extracted, validated and forwarded to the right business process. This allows you to optimize your processes from the receipt of data to the completion of the business transaction.
Flow – response management in record time
Our software not only forwards messages to suitable recipients – from customer advisors and support to qualified decision-makers – faster than any human being, it can even answer typical inquiries independently or provide the processors with intelligent suggestions. In combination with the simple and uncomplicated integration into your system, you save valuable time and ensure the sustainable optimization of your processes.
build your own service
With the help of the Insiders GenerAItor, you can easily create your own automation service without any programming knowledge
