Round­table format brings together spe­cia­lists from tech­no­logy, science, and the insurance industry to advance Agentic AI and prepare for the next level of intel­li­gent process auto­ma­tion.

Insiders, a leading provider of intel­li­gent auto­ma­tion (IA) software, has launched a struc­tured exchange on the use of agentic AI in the insurance industry with a high-level expert dialogue. The round­table in Berlin brought together selected decision-makers from insurance companies with leading rese­ar­chers and tech­no­logy experts with the aim of jointly spe­ci­fying the potential and requi­re­ments for the next stage of deve­lo­p­ment of AI-supported core processes.

Agentic AI repres­ents a new gene­ra­tion of process auto­ma­tion in which AI systems not only execute tasks, but also inde­pendently prepare decisions, prio­ri­tize steps, and adapt processes to specific situa­tions. This approach enables more flexible, reliable processes and helps insurers respond more quickly to new requi­re­ments.

The meeting was opened by Norbert Dick, long-time IBM General Manager Insurance Industry. This was followed by pre­sen­ta­tions by Prof. Dr. Sebastian Vollmer from the German Research Institute for Arti­fi­cial Intel­li­gence (DFKI) and RPTU Kai­sers­lau­tern-Landau, Dr. Christian Bielefeld, manage­ment con­sul­tant and former member of the Executive Board of VHV Holding and the Signal Iduna Group, Prof. Dr. Peter Lig­ges­meyer, Director of Fraun­hofer IESE and Chair of Software Engi­nee­ring at RPTU Kai­sers­lau­tern-Landau, and Jens Ringel, Managing Director of Ver­si­che­rungs­foren Leipzig GmbH, gave keynote speeches on the extent to which research and ope­ra­tional practice have already converged. The pre­sen­ta­tions made it clear that Agentic AI is not con­sidered a distant future tech­no­logy, but rather the next logical step for data-driven insurance processes.

The sub­se­quent creative workshop provided space for dis­cus­sion and showed where the industry currently stands and what con­di­tions need to be created for the pro­duc­tive use of Agentic AI. The focus was on a 360-degree view of Agentic AI in the insurance industry. The par­ti­ci­pants agreed that cross-tech­no­logy col­la­bo­ra­tion is a key factor in trans­la­ting new deve­lo­p­ments into mar­ke­table solutions more quickly.

This approach is nothing new for Insiders. The company has been working closely with customers, partners, and sci­en­tists for many years, con­ti­nuously trans­forming tech­no­lo­gical inno­va­tions into practical appli­ca­tions.

„Right now, we need people who are willing to think one step ahead of the market. We need early creators of a new standard who not only analyze issues but also translate them into concrete imple­men­ta­tion,“ says Dr. h.c. Werner Weiss, Managing Director of Insiders Tech­no­lo­gies, empha­si­zing the importance of this openness for the future viability of the industry. ”Our goal is to jointly develop Agentic AI in such a way that it can be used pro­duc­tively in insurance companies.“

The expert dialogue is intended to mark the start of an ongoing exchange. Insiders is already planning to continue the format with other partners and to work together with the market and research to develop a uniform, pro­duc­tive basis for Agentic AI. The need is clearly evident in the market, and the expertise to drive this deve­lo­p­ment forward was on display in Berlin. Now the next steps are being prepared together.