AI solutions for insurance companies
Increase your company’s success through automated insurance and claims processes.
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REVOLUTIONIZE YOUR INBOX
Every day, insurance companies receive floods of messages and customer inquiries trough various digital communication channels. Our AI-supported automation solutions for the insurance sector ensure maximum customer satisfaction –inquiries no longer go unprocessed or to the wrong addressees! Thanks to the extensive portfolio of market-proven, industry-specific solutions, smart insurance companies benefit from numerous advantages.
a new approach to insurance – ai-supported, efficient and customer-centric
We have developed intelligent tools tailored to the needs of your customers, providing unique added value. Utilizing the latest deep-learning technologies, our products extract all business-relevant information from incoming messages, automate processing and forwarding, and assist in providing appropriate responses to inquiries – or even take over these tasks themselves.
AI for Insurances
Cost efficient
Optimized customer experience
Sustainable insurance industry
LOWER ERROR RATES
Greater automation for the entire process
Increased productivity
ENHANCED PROCESS CONTROL
Satisfied customers & increasing sales
INCREASED CUSTOMER SATISFACTION AND HIGHER SALES REVENUE
Automating and structuring your incoming communication with powerful software is of course not an end in itself. By swiftly and precisely processing and responding to customer and prospects, you enhance crucial factors such as operational SLAs and customer satisfaction. In this way, you make a sustainable investment in the successful future of your business.
Our customers‘ success stories
AI in business increases efficiency, reduces costs, and opens up new potential for innovation in almost all industries. Our customer use cases show how successful process optimization makes companies more efficient and innovative. By using intelligent solutions, they have been able to optimize their business processes and achieve sustainable competitive advantages. Be inspired by our success stories!
Policen
Automation allows application data to be captured, checked, and processed directly in accordance with rules—right through to policy creation and digital delivery. This reduces processing times, minimizes errors, and significantly speeds up contract creation. As a result, the entire underwriting process becomes more efficient and customer-friendly.
issue detection
The use of AI-supported issue recognition allows incoming inquiries—such as damage reports, contract changes, or service requests—to be analyzed and correctly classified in real time. This automates follow-up processes, shortens processing times, and makes more efficient use of resources. This improves service quality, reduces the workload for administrators, and creates noticeable competitive advantages.
Automated claims management
Incoming damage reports are automatically classified using AI, relevant information is extracted and forwarded directly to the responsible systems or administrators. This reduces manual checking efforts, speeds up processing times and enables consistent, transparent case handling – while also increasing customer satisfaction and reducing operating costs.
CUTTING-EDGE TECHNOLOGIES FOR INSURANCE PROCESSES
How do we ensure that our software structures, interprets and responds to messages and requests and forwards them to the right recipient? As a spin-off of the German Research Center for Artificial Intelligence, we have been developing, operationalizing and optimizing state-of-the-art technologies for decades.
You don’t need to fully grasp the specifics of Intelligent Automation, Deep Learning, or Generative AI! It is much more important that you use them to significantly improve the quality and speed of onboarding, claims and underwriting processes.
OmnIA – the automation platform
OmnIA is our market-established standard product for the automated processing of all your incoming correspondence – regardless of the input channel, format, and structure. All incoming messages are recorded in one system and classified based on textual and visual characteristics. Relevant information is automatically extracted, validated, and forwarded to the correct business process. This allows you to optimize your processes from the moment the data is received to the completion of the business transaction.
- Classifies heterogeneous content
- Extracts all information relevant to business processes
- Automatically recognizes concerns
- Identifies complaints
- Recognizes handwritten notes
- Matches data based on top-down and fuzzy search algorithms
- Converts your content into all common formats
- Offers a convenient web-based GUI – optimized for quick verification
AUTOMATED COMMUNICATION
Our software not only forwards messages to appropriate recipients – from customer advisors and support teams to qualified decision-makers – faster than any human, it can even answer typical inquiries on its own or provide intelligent suggestions to the processors. In conjunction with its easy and seamless integration into your system, this saves you valuable time and ensures the sustainable optimization of your processes.
STANDARD PRODUCTS FOR PRIVATE HEALTH INSURANCE AND TARMED
EXTENSIVE INDUSTRY EXPERTISE
Insiders has been a reliable partner to the (health) insurance industry for more than 25 years. From the receipt of Evidence of Coverage (EOC) to case processing and billing – our standard products ensure time savings, quality and efficiency throughout the entire process. Developed in close collaboration with our clients, they are continuously evolving, reflecting decades of industry expertise.
smart PKV
smart PKV is our standard product for the automated processing of medical claims in the German insurance market. It effortlessly distinguishes between more than 65 classes, extracts all relevant benefit data, and conducts logical checks based on a comprehensive set of rules. Benefit from reduced manual effort and increased process quality!
smart TARMED+
smart TARMED+ is our standard product for the automated processing of medical claims in the Swiss insurance market. Designed for the „tarif médical“, it immediately captures all the data contained in the TARMED invoice, whether header or table information. Comprehensive logical and technical checks guarantee exceptional quality and maximum efficiency.
Build your own service
With the help of the Insider Generator, you can easily create your own automation service without any programming knowledge and use AI for your insurance use case without any problems.
