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    Flow – Optimal Customer Communication

    Discover Flow, our omnichannel response management solution for your business. Omnichannel response management software enables you to manage and coordinate communication across various channels. This ensures seamless integration and interaction between different communication channels such as email, mail, phone, chat, WhatsApp, or other social media channels. As a result, customer inquiries can be processed centrally and automated to ensure consistent and efficient communication.

    Searchable Storage

    All communication histories can be stored for several years, allowing for a complete and detailed review of the communication history at any time.

    Parallel Processing

    Customer inquiries can be handled simultaneously across various communication channels. Responding to messages manually allows us to respond quickly to individual customer needs.

    Integration of Third-Party Systems

    Flexible integration with existing third-party systems enables seamless connectivity and effective data exchange between Flow and your existing systems.

    Web-based interfaces

    The user-friendly, web-based interfaces can be run in a cloud environment or locally (on-premises).

    Our Customers' Success Stories

    AI in business increases efficiency, reduces costs, and unlocks new potential for innovation in nearly every industry. Our customers’ use cases demonstrate how successful process optimization makes companies more efficient and innovative. By implementing intelligent solutions, they’ve been able to optimize their business processes and achieve sustainable competitive advantages. Let our success stories inspire you!
    Insurance

    Meeting All Customer Needs—with Insiders and e-invoice pro

    Markant, the service provider in the B2B payments sector, processes approximately six million transactions annually for more than 200 retail companies.

    Read the Case Study
    Health Care

    More time for personalized customer service

    smart ORDER from Insiders Technologies significantly speeds up order processing through intelligent document scanning and processing.

    Read the Case Study
    Banking

    Maximum Efficiency in Document Processing

    Two Schäfer family-owned businesses are optimizing their order intake and invoice processing workflows using AI-based processing of incoming documents.

    Read the Case Study

    Use Case: Address Change

    This example shows how you can use Flow to quickly and easily process a customer’s address change request. The customer sends an email, which is automatically recognized and categorized as an address change. Suppose the customer calls to ask whether the address has already been changed. The agent can now locate the relevant case in the inbox, view the customer’s message history, and update the address in the CRM system with a single click. The customer then receives a confirmation email, and the process is complete.

    “Our customer service team processes enormous volumes of inquiries in a very short amount of time. To do this, we need to provide process support that is both robust and optimized down to the finest detail—something we’re able to achieve thanks to smart FLOW’s excellent integration and customization capabilities.”

    Marcus Helbig

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    Our Customers' and Partners' Success Stories

    AI in business boosts efficiency, reduces costs, and unlocks new opportunities for innovation in nearly every industry. Our customers’ use cases demonstrate how successful process optimization makes companies more efficient and innovative. By implementing intelligent solutions, they have been able to optimize their business processes and achieve sustainable competitive advantages. Let our success stories inspire you!
    2026-05-ing-insiders

    AI processes 7 million documents automatically

    Millions of documents from a wide variety of channels, rising demands for speed and automation — for ING, powerful input management is business-critical. With the AI-based platform OmnIA from Insiders Technologies, the direct bank succeeds in automatically processing large parts of its incoming mail, significantly shortening turnaround times, and sustainably relieving the burden on business departments.

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    2026-05-bgv-insiders

    AI-powered classification boosts automation

    With the Cognitive Classifier from Insiders Technologies, BGV increases full automation in input management by 10 percentage points. With more than 650,000 incoming documents annually and around 95 percent average classification accuracy, BGV achieves a new level of quality in automated processing — providing noticeable relief for employees and stable processes even during peak periods.

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    The EOS Main Building with the Company Logo

    Highly Automated Document Processing in Accounts Receivable Management

    Each year, EOS Deutscher Inkasso-Dienst processes approximately 2.5 million incoming documents—ranging from invoices and emails to handwritten notes. For automated classification, EOS relies on the OmnIA solution from Insiders Technologies, supplemented by the new Integration Layer for OCR (ILFO).

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    Securely Orchestrating Agentic AI with OmnIA

    AI agents are increasingly planning, deciding, and acting independently – yet without central control, traceability is lost. OmnIA integrates agentic AI applications into your existing IT landscape in a controlled, explainable, and data-protection-compliant manner.

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