Speed, fle­xi­bi­lity and security for BPO customers: ALPHA COM benefits from Insiders

The business process out­sour­cing service provider ALPHA COM relies on state-of-the-art solutions from Insiders. With smart INVOICE and smart FIX, ALPHA COM offers its customers maximum speed, fle­xi­bi­lity and security when pro­ces­sing their documents – Insiders AI makes it possible.

ALPHA COM, a german BPO service provider for the pro­fes­sional pro­ces­sing of documents, uses Insiders‘ tech­no­lo­gi­cally leading solutions to implement automated document processes of the highest quality for a large number of customers in a wide range of indus­tries.

Every day, ALPHA COM processes a more than 400 orders for its customers with around 400 employees in its nine branches. With over 3,000 customers from sectors such as industry, banking, health­care and public admi­nis­tra­tion with a wide range of requi­re­ments, the company can look back on a large number of suc­cessfully imple­mented projects.

In the more than 40 years of its existence, ALPHA COM has made a name for itself as an external service provider for the pro­fes­sional pro­ces­sing of documents in analog and digital form. For around 20 years, the company has relied on Insiders Tech­no­lo­gies as a partner for the AI-based auto­ma­tion of cognitive processes – and is therefore always at the cutting edge of intel­li­gent auto­ma­tion.


ALPHA COM’s out­sour­cing portfolio ranges from projects such as the non-recurring digi­tiza­tion of all types of legacy files and the clas­si­fi­ca­tion of personnel and patient files to the intro­duc­tion of elec­tronic file manage­ment and day-to-day support with intel­li­gent processes – for example in elec­tronic inboxes or the pro­ces­sing of incoming invoices and other com­mer­cial documents such as order con­fir­ma­tions, delivery bills or travel expense receipts.

The BPO professional’s customers par­ti­cu­larly value the service provider’s high level of fle­xi­bi­lity and expe­ri­ence, which, in con­junc­tion with Insiders‘ AI platform, can also handle highly indi­vi­dual tasks.

“Fle­xi­bi­lity for indi­vi­dual customer requi­re­ments is an important com­pe­ti­tive advantage for us. Insiders‘ products have never dis­ap­pointed us in this respect. Insiders Tech­no­lo­gies is not just some AI start-up where euphoria is quickly followed by sobering up. This is a mature tech­no­logy that is con­ti­nuously optimized – always state of the art and reliable

, explains Peter Fischer, aut­ho­rized signatory at ALPHA COM.

For the specific areas of appli­ca­tion of indi­vi­dual customer orders, the AI systems used are indi­vi­du­ally trained by the experts at ALPHA COM with sample documents and thus achieve the highest reco­gni­tion rates – espe­ci­ally for the chal­len­ging document clas­si­fi­ca­tion in personnel or patient files. For large-scale projects, ALPHA COM’s branches can be dyna­mi­cally inter­con­nected to rapidly achieve high throughput rates.

The Insiders solutions smart FIX and smart INVOICE ensure smooth scaling at ALPHA COM, so that even highly fluc­tua­ting volumes can be reliably handled. As a result, ALPHA COM can offer customers of all sizes a first-class service.

Security is always the focus here. As the company handles essential document processes for its customers, some of which involve highly sensitive data, ALPHA COM is of course not only certified to ISO 9001:2015, but also to ISO/IEC 27001, as is the tech­no­logy provider Insiders. These awards confirm the company’s high standards of data security and relia­bi­lity.

“20 years of coope­ra­tion speak for them­selves. We are very happy to have ALPHA COM at our side as a partner whose enormous wealth of expe­ri­ence from a large number of projects also benefits us as a solution provider. In addition, keywords such as quality, relia­bi­lity and security are not just empty words for us, but a promise,

, adds Dr. Alexander Swienty, Head of Channel Manage­ment at Insiders Tech­no­lo­gies.

In addition to secure and reliable pro­ces­sing, speed is another of ALPHA COM’s core criteria. For incoming invoices, the service provider usually delivers the read-out data and images on the same day, at the latest the morning after delivery of the invoice. As a result, customers benefit from signi­fi­cantly improved cash flow manage­ment and discount savings. ALPHA COM also delivers the results of digi­tiza­tion and clas­si­fi­ca­tion of elec­tronic incoming mail within a few hours of receipt. For some customers, the company also takes over the pro­ces­sing to a certain extent within these few hours.

smart INVOICE and smart FIX made by Insiders allow complete auto­ma­tion of the process in bulk and an enormous impro­ve­ment in throughput times thanks to proven and con­stantly optimized AI com­pon­ents – and thus enable ALPHA COM to provide first-class service for BPO customers.