Jul 5, 2021

Insiders reported on end-to-end automation of email processing from receipt to response with its customer AXA at the “AI and Self-Learning Systems in Insurance” conference on June 29 and 30, 2021.

The digital event of Versicherungsforen Leipzig GmbH, a partner network of more than 250 companies from the insurance industry, insurers and reinsurers as well as software and consulting companies in the insurance industry, will highlight practical applications and experiences with self-learning systems from different divisions and houses.It is aimed at specialists and executives from internal IT departments and external service providers, as well as all the main business areas of insurance companies, in particular those related to AI, software development & application development, process management, IT security, IT law & compliance, R&D and innovation management.

“The digital transformation is fundamentally changing the communication of insurance companies with their customers”

explains Christian Bokelmann. “With our innovative products for automated customer communication and intelligent input management, insurance companies are ideally positioned for the challenges of the future. We are looking forward to presenting this exciting project with AXA at the conference.”

The main topics of the presentation are:

  • Understanding incoming customer emails with self-learning systems
  • Workflow management with connection to all relevant systems
  • Fast, automated response to e-mails and triggering of follow-up processes