Jul 5, 2021

Insiders reported on end-to-end auto­ma­tion of email pro­ces­sing from receipt to response with its customer AXA at the „AI and Self-Learning Systems in Insurance“ con­fe­rence on June 29 and 30, 2021.

The digital event of Ver­si­che­rungs­foren Leipzig GmbH, a partner network of more than 250 companies from the insurance industry, insurers and reinsu­rers as well as software and con­sul­ting companies in the insurance industry, will highlight practical appli­ca­tions and expe­ri­ences with self-learning systems from different divisions and houses.It is aimed at spe­cia­lists and exe­cu­tives from internal IT depart­ments and external service providers, as well as all the main business areas of insurance companies, in par­ti­cular those related to AI, software deve­lo­p­ment & appli­ca­tion deve­lo­p­ment, process manage­ment, IT security, IT law & com­pli­ance, R&D and inno­va­tion manage­ment.

„The digital trans­for­ma­tion is fun­da­men­tally changing the com­mu­ni­ca­tion of insurance companies with their customers“

explains Christian Bokelmann. „With our inno­va­tive products for automated customer com­mu­ni­ca­tion and intel­li­gent input manage­ment, insurance companies are ideally posi­tioned for the chal­lenges of the future. We are looking forward to pre­sen­ting this exciting project with AXA at the con­fe­rence.“

The main topics of the pre­sen­ta­tion are:

  • Under­stan­ding incoming customer emails with self-learning systems
  • Workflow manage­ment with con­nec­tion to all relevant systems
  • Fast, automated response to e‑mails and trig­ge­ring of follow-up processes