Speed, fle­xi­bi­lity and security for BPO customers: ALPHA COM benefits from Insiders

22.05.2024 | Blog, featured, Success Story Customer, Success Story Partner, Allgemein

Speed, fle­xi­bi­lity and security for BPO customers: ALPHA COM benefits from Insiders The business process out­sour­cing service provider ALPHA COM relies on state-of-the-art solutions from Insiders. With smart INVOICE and smart FIX, ALPHA COM offers its customers...

Ful­fil­ling all customer needs – with Insiders and smart INVOICE

09.04.2024 | Blog, Blog, featured, Success Story Customer, Allgemein

Ful­fil­ling all customer needs – with Insiders and smart INVOICE Markant, the service center in the B2B payment sector, processes over six million receipts a year for more than 200 retail and trading companies. Thanks to smart INVOICE, Markant can now respond even...

best service & maximum agility with state-of-the-art AI

13.03.2024 | Blog, Success Story Customer

best service & maximum agility with state-of-the-art AI Dank der KI-basierten Lösung für Response Manage­ment smart FLOW von Insiders Tech­no­lo­gies steigert die Ver­si­che­rungs­gruppe Effizienz und Qualität im Kun­den­ser­vice durch auto­ma­ti­sches Routing und...

Out­stan­ding reco­gni­tion rates, lightning-fast case pro­ces­sing – the Cognitive Clas­si­fier at IDEAL

16.01.2024 | Blog, Blog, OmnIA, OmnIA, Success Story Customer, Success Story Customer

Out­stan­ding reco­gni­tion rates, lightning-fast case pro­ces­sing – the Cognitive Clas­si­fier at IDEAL The IDEAL Insurance Group is revo­lu­tio­ni­zing its input manage­ment through cutting-edge AI tech­no­lo­gies from Insiders. With the intro­duc­tion of the...

Customer satis­fac­tion through AI-supported order accep­tance

31.10.2023 | Blog, featured, Customer, Success Story Customer, Success Story Customer

Customer satis­fac­tion through AI-supported order accep­tance Phoenix Contact uses AI to create an automated workflow for recording, pro­ces­sing and archiving incoming orders and invoices. Processes could be signi­fi­cantly optimized and workflows acce­le­rated....

More time for indi­vi­dual customer service

02.08.2023 | Blog, E-Finance, featured, Success Story Customer, Success Story Customer

More time for indi­vi­dual customer service Thanks to state-of-the-art AI tech­no­logy from Insiders, thys­sen­krupp Materials Services signi­fi­cantly speeds up the process of order accep­tance and frees up remar­kably more time for personal, indi­vi­dual customer...