At Call Center World 2024, the Insiders spe­cia­lists for AI-supported process auto­ma­tion will be pre­sen­ting modern solutions for cross-channel response manage­ment, workflow support and process opti­miza­tion.

As industry experts for AI-supported process auto­ma­tion, we will once again be repre­sented at this year’s Call Center World, the 25th inter­na­tional congress fair for inno­va­tive customer dialog.

At the CCW TeleTalk demo forum, our insider experts will be giving several pre­sen­ta­tions to provide exciting insights into projects and solutions relating to workflow and process auto­ma­tion with AI-based, intel­li­gent systems.

We also go into detail about cross-channel response manage­ment for email, SMS, chat, and messenger services. With this, our clients effi­ci­ently process tens of thousands of customer inter­ac­tions daily, lever­aging auto­ma­tion for a signi­fi­cant portion of the workload

The spotlight this year is on smart FLOW, our leading product for omnich­annel response manage­ment. With smart FLOW, our customers com­mu­ni­cate with their customers across all channels via email, Facebook, WhatsApp or other social media channels using a stan­dar­dized interface. Cor­re­spon­dence is auto­ma­ti­cally forwarded to the right agent, while intel­li­gent sug­ges­tions maximize response per­for­mance.

„Call Center World is the perfect oppor­tu­nity for us to present the latest pos­si­bi­li­ties offered by AI in customer dialog to our customers and inte­rested parties. AI is currently a hype. We will be demons­t­ra­ting how new tech­no­lo­gies can also help customer service in the field. We are looking forward to many inspiring dis­cus­sions,“

, explains Markus Gieser, Product Owner for smart FLOW and expert in omnich­annel response manage­ment at Insiders.

 As last year, we will be available for indi­vi­dual con­sul­ta­tions in Hall 3 at Stand E1 and look forward to providing a deeper insight into our products for AI-supported process auto­ma­tion of the highest quality.

And if you want to get an impres­sion of the impres­sive per­for­mance of smart FLOW in the run-up to CCW, check out the HUK24 success story. The insurance company processes thousands of customer emails quickly and com­pe­tently every day with smart FLOW by Insiders. This has enabled HUK24 to optimize its processes with state-of-the-art tech­no­lo­gies and powerful AI, offering its customers a first-class service.

Insiders customers and inte­rested parties will have the oppor­tu­nity to visit the trade fair free of charge with a guest ticket from February 27.