Performance Management

GET REAL-TIME FEEDBACK ON PROCESS PERFORMANCE AND activate UNTAPPED AUTOMATION OPPORTUNITIES
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Monitoring

Get the information you need – at the time it is needed. smart ACT offers you a 360° view on your running systems. Discover SLA violations or process frictions in real time and take action right away. By constantly monitoring your performance, you enable fact-based decisions, reduce response times and increase process efficiency.

Reporting

Process transparency is just one click away! smart ACT comes with several hundred standard reports you can build upon. Keep an eye on extraction and classification rates or see how your processing times develop over time. With smart ACT you are ready for action!

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Analytics

Optimization initiatives will never stop. With smart ACT, you reveal deep-seated root-causes such as process cost drivers and so far undiscovered improvement opportunities. Consider various process and productivity variations – all guided by our user-friendly navigation and filter options. Data discovery has never been easier!

SMART ACT – YOUR GATEWAY TO BETTER DECISIONS

The smart Automation Cockpit – smart ACT – is our standard product for performance measurement and management of all Insiders automation tools. It features real-time information on process KPIs such as processing times or SLA states as well as retrospective dashboards to analyze changes over time. Whether it comes to fine granular data on the field level or aggregated processing statistics per business process – smart ACT offers just the numbers you need to support your automation initiatives.

Thanks to its intuitive interfaces and numerous filter options, you can become a process expert within minutes. Discover patterns, generate insights and start your optimization journey today!

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Offers several hundred performance reports – out-of-the-box

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Keeps an eye on processing times and volumes
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Tracks SLAs and ensures highest process quality
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Features KPIs per process, task, document, field, and many more
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Supports in backlog and workload management
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Identifies process cost drivers
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Uncovers automation potentials

“The BI tool really simplifies our life in the expert community where it is our daily job to identify weaknesses, to define measures. It’s an extremely powerful tool – I’m a big fan of it”

Dr. Katalin Velladics

SENIOR PROCESS EXPERT AP, BASF SERVICES EUROPE GMBH

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