INSURANCE AUTO­MA­TION

Increase your company’s success through automated insurance and claims processes.

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REVO­LU­TIO­NIZE YOUR INBOX

Every day, insurance companies receive floods of messages and customer inquiries trough various digital com­mu­ni­ca­tion channels. Our AI-supported auto­ma­tion solutions for the insurance sector ensure maximum customer satis­fac­tion –inquiries no longer go unpro­cessed or to the wrong addres­sees! Thanks to the extensive portfolio of market-proven, industry-specific solutions, smart insurance companies benefit from numerous advan­tages.

a new approach to insurance – ai-supported, efficient and customer-centric

We have developed intel­li­gent tools tailored to the needs of your customers, providing unique added value. Utilizing the latest deep-learning tech­no­lo­gies, our products extract all business-relevant infor­ma­tion from incoming messages, automate pro­ces­sing and for­war­ding, and assist in providing appro­priate responses to inquiries – or even take over these tasks them­selves.

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ACCESS TO THE LATEST AI TECH­NO­LOGY

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IMPROVED DARK PRO­CES­SING RATES

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SHORTER PRO­CES­SING TIMES

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LOWER ERROR RATES

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INCREASED CUSTOMER SATIS­FAC­TION

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ENHANCED PROCESS CONTROL

INCREASED CUSTOMER SATIS­FAC­TION AND HIGHER SALES REVENUE

Auto­ma­ting and struc­tu­ring your incoming com­mu­ni­ca­tion with powerful software is of course not an end in itself. By swiftly and precisely pro­ces­sing and respon­ding to customer and prospects, you enhance crucial factors such as ope­ra­tional SLAs and customer satis­fac­tion. In this way, you make a sus­tainable invest­ment in the suc­cessful future of your business.

more customers

DOCUMENT UNDER­STAN­DING

Our Intel­li­gent Mailroom Auto­ma­tion ensures that messages from virtually all com­mu­ni­ca­tion platforms reach the right contact in a fraction of a second. Not only that: By com­pre­hen­ding the relevant content, many of your inbox processes can be com­ple­tely automated.

 

smart FIX
smart PKV
smart TARMED+

AUTOMATED COM­MU­NI­CA­TION

Our software not only forwards messages to appro­priate reci­pi­ents – from customer advisors and support teams to qualified decision-makers – faster than any human, it can even answer typical inquiries on its own or provide intel­li­gent sug­ges­tions to the pro­ces­sors. In con­junc­tion with its easy and seamless inte­gra­tion into your system, this saves you valuable time and ensures the sus­tainable opti­miza­tion of your processes.

smart FLOW
smart BOT

SMART FIX – USING CONTENT IN A SMART WAY

smart FIX is our market-estab­lished standard product for the automated pro­ces­sing of all your incoming cor­re­spon­dence – regard­less of input channel, format and structure. All incoming messages are recorded in one system and clas­si­fied using textual and visual features. Relevant infor­ma­tion is auto­ma­ti­cally extracted, validated and forwarded to the right business process. This allows you to optimize your processes from the receipt of data to the com­ple­tion of the business tran­sac­tion.

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Clas­si­fies hete­ro­ge­neous content

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Extracts all infor­ma­tion relevant to the business process

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Auto­ma­ti­cally reco­gnizes attach­ments

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Iden­ti­fies com­plaints

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Reco­gnizes hand­written comments

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Matches data based on top-down and fuzzy search algo­rithms

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Converts your content into all common formats

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Provides a con­ve­nient web-based GUI – optimized for fast veri­fi­ca­tion

CUTTING-EDGE TECH­NO­LO­GIES FOR INSURANCE PROCESSES

How do we ensure that our software struc­tures, inter­prets and responds to messages and requests and forwards them to the right recipient? As a spin-off of the German Research Center for Arti­fi­cial Intel­li­gence, we have been deve­lo­ping, ope­ra­tio­na­li­zing and opti­mi­zing state-of-the-art tech­no­lo­gies for decades.
You don’t need to fully grasp the specifics of Intel­li­gent Auto­ma­tion, Deep Learning, or Gene­ra­tive AI! It is much more important that you use them to signi­fi­cantly improve the quality and speed of onboar­ding, claims and under­wri­ting processes.

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UNPAR­AL­LELED RECO­GNI­TION

Whether it’s next-gene­ra­tion OCR, state-of-the-art machine learning approa­ches or the latest vali­da­tion processes – our aim is to be at the forefront of tech­no­logy. And it is this claim that is reflected in impres­sive results. Let the per­for­mance of our solutions convince you!

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OMNICH­ANNEL

Our services process all your input, regard­less of format and input channel: scans, mobile photos, email attach­ments, messenger chats – whatever suits your pre­fe­rences and needs! Thanks to our expertise in Natural Language Pro­ces­sing and Computer Vision, our products automate every type of content – whether it’s unstruc­tured, semi-struc­tured, or struc­tured.

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CON­TI­NUOUS OPTI­MIZA­TION

To ensure peak effi­ci­ency in your mailroom, we provide complete process trans­pa­rency through Key Per­for­mance Indi­ca­tors (KPIs) covering pro­ces­sing times, workload, service quality, or dark pro­ces­sing rates. Benefit from com­pre­hen­sive process moni­to­ring and con­ti­nu­ally improve!

STANDARD PRODUCTS FOR PRIVATE HEALTH INSURANCE AND TARMED

EXTENSIVE INDUSTRY EXPERTISE

Insiders has been a reliable partner to the (health) insurance industry for more than 25 years. From the receipt of Evidence of Coverage (EOC) to case pro­ces­sing and billing – our standard products ensure time savings, quality and effi­ci­ency throug­hout the entire process. Developed in close col­la­bo­ra­tion with our clients, they are con­ti­nuously evolving, reflec­ting decades of industry expertise.

smart PKV

smart PKV is our standard product for the automated pro­ces­sing of medical claims in the German insurance market. It effort­lessly distin­gu­ishes between more than 65 classes, extracts all relevant benefit data, and conducts logical checks based on a com­pre­hen­sive set of rules. Benefit from reduced manual effort and increased process quality!

smart TARMED+

smart TARMED+ is our standard product for the automated pro­ces­sing of medical claims in the Swiss insurance market. Designed for the „tarif médical“, it imme­dia­tely captures all the data contained in the TARMED invoice, whether header or table infor­ma­tion. Com­pre­hen­sive logical and technical checks guarantee excep­tional quality and maximum effi­ci­ency.

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„We process all of our incoming documents across all channels with Insiders products – highly effi­ci­ently, fully auto­ma­ti­cally and up-to-date. This allows us to offer our poli­cy­hol­ders exactly the service they expect today. This is how modern omnich­annel manage­ment works.“

Patrick Jermann

Basler Ver­si­che­rungen AG

CUSTOMER COM­MU­NI­CA­TION MADE EASY

Whether it’s onboar­ding new customers, policy changes or claims pro­ces­sing  – your customers and expect excellent service and real-time responses. Automate your customer com­mu­ni­ca­tion with our AI-based response manage­ment solutions. Benefit from quick and effort­less inter­ac­tion across all channels, or simply leave the com­mu­ni­ca­tion to a chatbot. Your customers and employees will love it!

DO YOU ALREADY KNOW OUR MOBILE SOLUTIONS? CHECK THEM OUT NOW!

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SMART FLOW – RESPOND IN RECORD TIME

smart FLOW is our standard product for omnich­annel response manage­ment. Com­mu­ni­cate effort­lessly and in real-time with your customers via email, Facebook, WhatsApp, or other social media channels – all through a single interface. Cor­re­spon­dence is auto­ma­ti­cally routed to the right processor, while intel­li­gent sug­ges­tions maximize response per­for­mance.

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SMART BOT – FOR INTEL­LI­GENT DIALOGUE WITH YOUR CUSTOMERS

smart BOT is our standard product for the intel­li­gent auto­ma­tion of all inquiries via chat or messenger channels. Elevate your service for both clients and employees, ensuring seamless assis­tance 24/7. In cases of complex inquiries, they are seam­lessly forwarded to a human service repre­sen­ta­tive, gua­ran­te­eing swift and reliable reso­lu­tion. This not only addresses concerns promptly but also frees up your service team from routine tasks, enhancing overall effi­ci­ency.

„Excellent customer service is crucial in our business today. Our customers expect a quick response from their energy supplier, espe­ci­ally when it comes to emails. With Insiders‘ products, we process all emails accu­ra­tely and in half the time.“

 

Iris Heil

Stadt­werke Kai­sers­lau­tern

SMART ACT – YOUR AUTO­MA­TION COCKPIT

Whether it’s automated process moni­to­ring, SLA tracking, backlog, or workload manage­ment, Insiders provides you with all the key metrics needed to maximize your auto­ma­tion poten­tials. Explore our intuitive inter­faces, identify root causes in seconds, and see how your initia­tives evolve over time. Full trans­pa­rency at the click of a button!

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COGNITIVE AUTO­MA­TION WORLD – FIND THE PERFECT SERVICE

Looking to automate a specific business process and not finding a suitable solution? Explore our range of market-proven AI services available on the Insiders Mar­ket­place, or create your own service using the Insiders Service Builder. In either case, your processes will become more efficient, robust, and faster – that’s how intel­li­gent auto­ma­tion with AI works today.

Mar­ket­place
Service Builder