Insiders at Call Center World 2023

Insiders, as an industry expert in AI-based process auto­ma­tion, will be present at CCW 2023 in Berlin. As an Insiders customer, you have the oppor­tu­nity to attend the show for free starting February 28, so register here and secure your ticket to CCW 2023!

On 01 March at 16:30, Christian Bokelmann and Stefan Hassinger will report on „Next Level Customer Com­mu­ni­ca­tion“ and look at the customer expe­ri­ence in the area of conflict between AI and humans, between multi- and omni-channel com­mu­ni­ca­tion.

From February 28 to March 02, 2023, we will also provide exciting insights on the following topics in several keynote pre­sen­ta­tions at the CCW TeleTalk Demo Forum:

•  Future Customer Service: AI – Solutions in Practice.
• Response manage­ment solutions for e‑mail, SMS and chat, messenger
• Multi- and omnich­annel solutions in customer dialog
• Self-service in customer contact with bots & co.

Please also visit us at our booth 3E1! Our team will be happy to show you how to take your business processes to the next level with our AI-based solutions.

The speakers

Christian Bokelmann – Direct Sales Manage­ment

Markus Gieser – Product Deve­lo­p­ment

Stefan Hassinger – Direct Sales Manage­ment

Markus Merker – Product Deve­lo­p­ment