gi-kl-2179707201-1920x1080
    IN-Career_07-1080x1080

    Security – A Given for Us

    The security of your data is our top priority! That’s why we operate your services in ISO-certified data centers that meet the highest security standards. Your data is fully encrypted—both in transit and at rest—and the keys are managed on a decentralized server. Whether it’s compliance, operational security, or state-of-the-art authentication mechanisms—we’ve thought of everything!

    Insiders Cloud Benefits

    IL-Rocket

    Quick Start

    The Insiders Cloud Platform offers you services that are ready to use right away. You don’t have to manage any hardware, software, or databases. Simply connect via standardized REST APIs, and you’re ready to go!

    IL-Light Bulb-Idea-nulb-idea

    Latest AI

    Thanks to the Insiders Cloud, you continuously benefit from the latest LLM features. We’re constantly evolving, and your system is getting smarter—right along with us.

    IL Database Connection

    Scalability

    In the Insiders Cloud, your systems dynamically adapt to your processing volume, the number of users, and the volume of incoming requests. Handle peak loads reliably and without additional costs.

    IL-Cost-Optimization-optimize-costs-euro

    Pay-per-Use

    Thanks to our usage-based pricing models, fluctuations in your processing volume are no longer a problem. You pay exactly for what you get, allowing you to stay as flexible as your business!

    IL Monitor Report Display Screen

    Intelligent Monitoring

    Insiders provides you with real-time feedback on your throughput, system performance, and error rates. Minimize backlogs, identify opportunities for optimization, and unlock unprecedented automation potential.

    IL-service-help-center-support

    Support

    Insiders offers you quick assistance and prompt problem resolution. All system and infrastructure updates are managed by our experts, ensuring your business is always up to date!

    Security & Compliance in the Insiders Cloud

    • The Insiders Cloud operates exclusively in data centers that are certified to ISO/IEC 27001. Physical security, access controls, and availability are therefore subject to verifiably tested, internationally recognized standards.

    • Insiders Technologies itself also operates a certified information security management system in accordance with ISO/IEC 27001. Processes, responsibilities, and risk management are regularly reviewed by independent auditors.

      *ISO 27001 certified for the development and operation of cloud services for intelligent end-to-end customer communication at our Kaiserslautern location .
    • In addition to ISO 27001 certification, the Insiders Cloud has received a C5 certificate from the BSI. In this certificate, independent auditors confirm that our cloud services consistently meet the security criteria outlined in the criteria catalog over an audit period of 6 to 12 months—the standard for professional cloud security in Germany.

    • Your data is consistently encrypted end-to-end—both in transit and at rest. This ensures that your information is protected from unauthorized access at all times.

    • Encryption keys are managed separately from the actual data on a dedicated key server. This strict separation further reduces the risk of unauthorized access.

    • Access to the Insiders Cloud is provided via the established OAuth2 protocol. It enables secure, token-based authentication without the need to directly transmit login credentials.

    • For communication between systems, we use Mutual TLS: the client and server authenticate each other beyond a doubt before data is exchanged. This provides reliable protection against man-in-the-middle attacks and unauthorized connections.

    iso_27001

    ISO 27001 – Certified Information Security Management

    Security is not a matter of chance, but the result of structured processes. With our ISO 27001:2022 certification, we demonstrate that we manage information security systematically. This internationally recognized standard evaluates not only individual security measures but our entire information security management system. Regular audits ensure that risks are consistently assessed, vulnerabilities are identified, and improvements are continuously implemented. For you, this means: a reliable partner with a proven security culture. While the C5 certification confirms the technical security of our cloud services, ISO 27001 demonstrates that security is a top priority for us and is embedded in all business processes. This combination gives you maximum peace of mind: Your data is not only technically protected but also resides in an environment that actively practices and continually improves security every day. This means you can rely on our cloud with confidence.

    c5_certificate_white

    C5 Certification – Compliance Assurance Included

    Cloud services are the backbone of modern business processes—but as sensitive data is moved to the cloud, regulatory requirements also increase. Regulatory authorities, auditors, and business partners are increasingly demanding concrete evidence that your cloud infrastructure meets the highest security standards.

    The challenge: As a company, you are responsible for the security of your data—even if it is hosted by a cloud provider. Without verifiable security standards, you risk not only fines of up to 20 million euros, but also exclusion from public tenders and the loss of your customers’ trust.

    Your Assurance Fee for Full Compliance

    Cloud services are the backbone of modern business processes—but as sensitive data is moved to the cloud, regulatory requirements also increase. Regulatory authorities, auditors, and business partners are increasingly demanding concrete proof that your cloud infrastructure meets the highest security standards.

    The challenge: As a company, you are responsible for the security of your data—even if it is stored with a cloud provider. Without verifiable security standards, you risk not only fines of up to 20 million euros, but also exclusion from public tenders and the loss of your customers’ trust.

    What the Assurance Fee Covers

    What you specifically receive:

    Complete C5 audit report for your auditors
    Immediate legal certainty for the healthcare sector, KRITIS, and public contracting authorities
    ✓ Faster approvals from regulatory authorities (BSI-recognized standard)
    ✓ Competitive advantage in tenders (C5 is increasingly becoming mandatory)
    ✓ 121 security criteria continuously tested over 6–12 months
    Annual re-audits by independent auditors
    ✓ Future-proof for new EU regulations (ViDA, CTC)

     

     

    Your savings

    • Approx. 150,000 € per year, since external compliance audits are no longer necessary
    • Approx. 80,000 € per year, since internal audits at the cloud provider are no longer necessary

    C5 Certification vs. ISO 27001: What’s the Difference?

    While ISO 27001 certifies a general information security management system, the BSI C5 certification provides specific evidence of the operational security of specific cloud services over a period of 6–12 months.

     

    Our Customers' and Partners' Success Stories

    AI in business boosts efficiency, reduces costs, and unlocks new opportunities for innovation in nearly every industry. Our customers’ use cases demonstrate how successful process optimization makes companies more efficient and innovative. By implementing intelligent solutions, they have been able to optimize their business processes and achieve sustainable competitive advantages. Let our success stories inspire you!

    2026-05-ing-insiders

    AI processes 7 million documents automatically

    Millions of documents from a wide variety of channels, rising demands for speed and automation — for ING, powerful input management is business-critical. With the AI-based platform OmnIA from Insiders Technologies, the direct bank succeeds in automatically processing large parts of its incoming mail, significantly shortening turnaround times, and sustainably relieving the burden on business departments.

    2026-05-bgv-insiders

    AI-powered classification boosts automation

    With the Cognitive Classifier from Insiders Technologies, BGV increases full automation in input management by 10 percentage points. With more than 650,000 incoming documents annually and around 95 percent average classification accuracy, BGV achieves a new level of quality in automated processing — providing noticeable relief for employees and stable processes even during peak periods.

    The EOS Main Building with the Company Logo

    Highly Automated Document Processing in Accounts Receivable Management

    Each year, EOS Deutscher Inkasso-Dienst processes approximately 2.5 million incoming documents—ranging from invoices and emails to handwritten notes. For automated classification, EOS relies on the OmnIA solution from Insiders Technologies, supplemented by the new Integration Layer for OCR (ILFO).

    Articles on this topic