Meet Us! Insiders bei der CCW 2023
As an industry expert for AI-supported process automation, Insiders will be at this year’s Call Center World 2023. From February 28 to March 2, we will present intelligent solutions for response management, omni-channel and conversational AI – the next level in innovative customer communication, made by Insiders.
The optimal customer experience is the focus of our expert presentation on March 1 at 4:30 p.m. entitled „Next Level Customer Communication – Multi-Channel or Omni-Channel? AI or human? It’s the customer experience that counts“.
Here we present our AI-based product range for state-of-the-art customer communication, from response management to smartphone apps and mobile services to conversational AI with chatbots as well as customer service management.
In the spotlight are smart FLOW und smart BOT.
As an omni-channel solution for response management, smart FLOW enables lightning-fast and effortless communication in real time across all relevant channels – via email, SMS, chat, WhatsApp or social media. Depending on the content, smart FLOW responds to customers automatically on its own or forwards the correspondence to the appropriate service staff in a targeted manner.
smart BOT allows intelligent automation of all requests via chat or messenger channels in self-service. If a request cannot be answered automatically, smart BOT immediately sends it to a service employee.
“AI support relieves service staff of routine tasks and provides them with optimal support. This enables our customers to achieve unprecedented efficiency. At the same time, customers experience high speed and quality in service thanks to AI-based automation. That’s what we call next level customer communication,“
— Christian Bokelmann, direct sales manager at Insiders Technologies.
All this is made possible by our advanced Insiders AI called Ovation. Driven by state-of-the-art Cognitive Classification and Extraction processes, it is the engine for intelligently automated customer communication. From simple paper documents to complex customer messages with images: Ovation understands the customer’s exact concerns and recognizes all relevant data and information – regardless of volume, format or structure. Thanks to Conversational Intelligence, Ovation can not only understand requests, but also answer them individually and independently. Many business processes in customer service can thus be partially or fully automated.
CCW-Visitors can also get up close and personal with Ovation and our AI-based solutions during several short presentations and live demonstrations at the TeleTalk demo forum from February 28 to March 02.
For individual consultations, visit us in Hall 3 at Booth E1. We look forward to providing a deeper insight into our products for Next Level Customer Communication.
By the way, customers of Insiders and interested parties have the possibility to visit the fair for free with a guest ticket.