Strategically Elevate Your Business Now
Unleash the Potential of Intelligent Automation and Enhance Your Human Workforce with the Cognitive Automation World
From Pascal Bornet
The challenge your business faces today
Thanks to Chat GPT’s remarkable success and the rapid rise of all things related to Artificial Intelligence, almost everyone has heard the term Intelligent Automation by now.
But Intelligent Automation (IA) isn’t just another trendy buzzword.
When used effectively, it can unlock your business’s full potential. Companies worldwide need to modernize their operations to become more efficient, customer-focused, automated, and digital.
This is where Intelligent Automation plays a crucial role.
Intelligent Automation is a pivotal lever to enhance your customers‘ experience and elevate your business’s productivity and efficiency. It is one of the most critical drivers for competitive relevance in today’s business world. Intelligent Automation can help you solve your business’s most pressing issues, such as providing quick and high-quality customer service or high-speed invoice processing.
As Intelligent Automation ushers in a new revolution in the business world, Insiders Technologies’ platform, the Cognitive Automation World, is uniquely positioned to offer a cutting-edge combination of methods and technologies to help you drive business advantage.
This article explains how.
The 4 Capabilities – A Framework to Explain the Power of Intelligent Automation
Intelligent Automation automates your knowledge workers’ activities by mimicking their four main capabilities: Vision, Execution, Language, Thinking & Learning. Intelligent technologies can activate and enhance each of these critical capabilities, equipping your business with the tools it needs to thrive in the digital era.
Computer vision technologies serve as the digital workforce’s eyes, allowing them to scan their surroundings. This technology empowers computers to perceive, interpret, and comprehend visual elements in their work environment, including factory setups, objects, signs, and text.
In the context of Intelligent Automation, this involves utilizing AI-enhanced intelligent document processing (IDP) software for document and image capture, video analysis, and biometric information identification. Intelligent Automation augments your workforce, enabling them to serve your customers better.
For example, Insider Technologies Cognitive Automation World boasts an advanced vision capability that enables the accurate ingestion of data from invoices, personal IDs, receipts, even the most challenging handwritten content (even the worst doctors‘ notes), forms, contracts, or any business documentation. This precision is industry-leading and enhances your automation processes significantly.
The execution capability is the ‘doing’ aspect of Intelligent Automation. It encompasses any task a person can perform on a computer, guided by analyzed data. This encompasses transactional, repetitive, rule-based tasks like form completion, information routing, or the creation and dispatch of emails. This capability is a foundation for end-to-end automated business process delivery. It acts as a glue, connecting relevant technologies across the four capabilities.
Supporting your knowledge workers’ executive activities is key to any effective and successful IA strategy for your business. Insiders Technologies’ Cognitive Automation World provides ready-to-use AI services, for example, for the automated processing of insurance claims or logistics-related documents like invoices and delivery notes. Their Marketplace, tailored to your industry and tasks, has pre-built, pre-trained automation processes that integrate easily with your existing infrastructure.
In addition to these complementary ready-to-use AI services, Insiders Technologies has developed the Service Builder. It’s a user-friendly, no-code and AI-powered automation tool that enables its users to intuitively and quickly build their own individual AI services. Thanks to the implementation of Large Language Models such as Chat GPT, no prior coding knowledge is needed to design, build and deploy your own end-to-end automation solutions with the Service Builder.
The language capability allows machines to read, speak, write, interact, interpret, and derive meaning from human language. Intelligent Automation for this capability revolves around interactions with customers, partners, employees, and suppliers across various channels like phones, messaging platforms (e.g., Slack, Facebook, WhatsApp), email, chatbots, or virtual assistants (e.g., Siri, Alexa).
This capability encompasses vital functions such as text translation, information extraction, summarization, sentiment analysis, speech analytics, predictive text typing, and voice comprehension.
For instance, Insiders Technologies employs AI-powered chatbots in their Mailroom Automation and Mobile multi-channel solutions. These chatbots capture and address customer inquiries across various phone, email, text, web chat, and social media platforms. Additionally, the system transcribes all conversations using speech-to-text technology.
Machine learning algorithms, including sentiment analysis, analyze these interactions to identify critical issues and customer sentiments. Visual cues or notifications relay this actionable customer insight to agents, empowering them to create tailored solutions that meet customer needs.
4. Thinking & Learning
This capability creates insights from data through analysis and prediction to support decision-making. It equips your employees with data-driven guidance for their actions and decisions. It can even start automated process activities.
Since the 90s, AI has been the foundation of everything Insiders Technologies does. The intelligent motor that runs Insiders’ services is their AI called Ovation. It’s the core of Insiders’ Cognitive Automation World. Ovation reads, understands and structures any content. It can handle a multitude of inputs, from simple paper forms to complex omnichannel customer interactions. It can do this with super-human speed and accuracy.
Advanced process learning technologies enable OVATION to continuously improve as an assistant to your workforce. It observes human experts‘ decision-making processes and, over time, becomes even more efficient and helpful. For instance, OVATION can learn to act as your intelligent accountant, deducing specific knowledge like your cost center or G/L account without extra input or explicit training data. It accomplishes this by observing your experts, much like a human trainee would.
Combining the 4 Capabilities to Create Synergies for Your Business
While each capability and technology benefits businesses significantly, their integration unleashes broader and more impactful applications. Connecting these technologies expands automation beyond isolated use cases to encompass end-to-end automated processes. The cumulative value derived from individual use cases exceeds the sum of their individual values.
When the four capabilities are integrated into a comprehensive Intelligent Automation strategy and seamlessly incorporated into an organization’s IT infrastructure, their combined power becomes extraordinary. Insiders IA Platform Cognitive Automation World unites all four capabilities. Unlike many AI solutions of the past, which focused on solving a single problem, Insider’s modular and adaptable platform makes Intelligent Automation accessible to anyone looking to harness AI for their business needs.
Positioning Intelligent Automation in the Enterprise
Intelligent Automation (IA) elevates customer experience, enhances business productivity and efficiency, and delivers a strong return on investment (ROI). It is one of the foremost drivers of competitive relevance in today’s business landscape.
Insiders‘ platform, built upon their extensive 25+ years of expertise, seamlessly integrates all four capabilities, simplifying the automation of complex use cases for maximum business impact. By automating repetitive and critical tasks, you can optimize your most valuable asset – your workforce. Thanks to Intelligent Automation, your staff can redirect their focus toward more creative, value-adding tasks, contributing to your business’s success in the digital era.
Insiders‘ Cognitive Automation World integrates the four capabilities, enabling clients to automate the most complex use cases and deliver the highest impact. As the most successful spin-off of the renowned German Research Center for Artificial Intelligence (DFKI), more than 5,000 customers use their advanced AI technology.
Get in touch with them to learn more about how you can tap into the full potential of Intelligent Automation.