As an industry expert in AI-powered process automation, Insiders will have multiple representations at this year’s Call Center World 2023. From February 28 to March 2, we’ll be presenting intelligent solutions for response management, omni-channel, and conversational AI—the next level in innovative customer communication, made by Insiders.
The optimal customer experience is the focus of our expert presentation on March 1 at 4:30 p.m., titled “Next-Level Customer Communication – Multi-Channel or Omni-Channel? AI or Human? In the End, It’s All About the Customer Experience.”
Here, we’ll present our AI-based product portfolio for cutting-edge customer communication, ranging from response management to smartphone apps and mobile services, all the way to conversational AI with chatbots and customer service management.
We place a special focus on smart FLOW and smart BOT.
As an omnichannel solution for response management, smart FLOW enables lightning-fast and effortless real-time communication across all relevant channels—whether via email, SMS, chat, WhatsApp, or social media. Depending on the content, smart FLOW either responds to customers automatically on its own or forwards the correspondence to the appropriate service representative.
smart BOT also enables the intelligent automation of all inquiries via chat or messenger channels in a self-service environment. If a request cannot be answered automatically, smart BOT immediately forwards it to a service representative.
“Thanks to AI support, service employees are relieved of routine tasks and receive optimal support. This enables our customers to achieve unprecedented efficiency. At the same time, thanks to AI-based automation, customers experience fast, high-quality service. That’s what we call ‘next-level customer communication.’”
— Christian Bokelmann, Authorized Signatory and Direct Sales Manager at Insiders Technologies
All of this is made possible by our advanced Insiders AI Ovation. Powered by state-of-the-art cognitive classification and extraction methods, it is the driving force behind intelligent, automated customer communication. From simple paper documents to complex customer messages with images: Ovation understands the customer’s exact request and identifies all relevant data and information—regardless of scope, format, or structure. Thanks to conversational intelligence, Ovation can not only understand inquiries but also respond to them individually and autonomously. Many customer service business processes can thus be partially or fully automated.
Trade show visitors can also experience Ovation and our AI-based solutions firsthand during several keynote presentations and live demos at the TeleTalk Demo Forum from February 28 to March 2.
For one-on-one consultations, you can find us in Hall 3 at Booth E1 , where we look forward to providing a deeper insight into our products for next-level customer communication.
By the way, Insiders customers and prospective clients can visit the trade show for free with a guest ticket.
