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Securing a Competitive Advantage – AI for Insurance
Every day, insurance companies receive a veritable flood of messages and customer inquiries through various digital communication channels. Our AI-powered solutions for automating insurance processes ensure the highest level of customer satisfaction—so inquiries no longer go unprocessed or end up with the wrong recipients! Thanks to our extensive portfolio of market-proven, industry-specific solutions, smart insurance companies benefit from numerous advantages.
A New Approach to Insurance—AI-Powered, Efficient, and Customer-Centric
We’ve developed smart tools tailored to your customers’ needs that deliver exceptional value. This enables insurers to reduce manual effort, speed up processing times, and sustainably improve service quality. At the same time, the use of our AI solutions enables end-to-end traceability and compliance with regulatory requirements. This allows you not only to boost the efficiency of your processes but also to create a seamless, personalized customer experience—for an insurance company that operates as quickly and flexibly as its customers expect.
OmnIA – the automation platform
OmnIA is our market-established standard product for the automated processing of your entire incoming correspondence – regardless of input channel, format, and structure. All incoming messages are captured in a single system and classified based on textual and visual features. Relevant information is automatically extracted, validated, and routed to the correct business process. This way, you optimize your processes from data intake through to the completion of the business transaction.
Flow – Response Management in Record Time
Our software not only routes messages to the right recipients – from customer advisors and support to qualified decision-makers – faster than any human, it can even answer typical inquiries independently or provide staff with intelligent suggestions. Combined with simple, straightforward integration into your system, this saves you valuable time and ensures the sustainable optimization of your processes.
Insiders in Action at Debeka
“Together with Insiders Technologies, you can break new ground in AI and be confident that the quality will be right in the end. The future of digitalization will lie in complementing rule-based systems with AI-based systems—just as smart FIX already offers today.”
Patrick Schneider
Debeka Krankenversicherungsverein A.G.
