Industry Expertise in Action

For more than 25 years, Insiders has been a reliable partner to the (health) insurance industry. From the receipt of claim documents through case processing to billing—our standard products ensure time savings, quality, and efficiency throughout the entire process. They were developed in close collaboration with our customers and are continuously refined, reflecting decades of industry expertise.

smart Private Health Insurance

smart PKV is our standard product for the automated processing of medical service claims in the German insurance market. It effortlessly distinguishes between more than 65 classes, extracts all relevant service data, and performs logical checks based on a comprehensive set of rules. Benefit from reduced manual effort and improved process quality!

smart TARMED+ is our standard product for the automated processing of medical service claims in the Swiss insurance market. Designed to align with the “tarif médical,” it immediately captures all data contained in the TARMED invoice, whether it is header or table information. Comprehensive logical and technical checks ensure exceptional quality and maximum efficiency.

AI for Public Administration

Agentic AI
- LLMs
  - The Foundation of Intelligent Speech Processing
Solutions
- Automation Platform
  - Intelligent Process Optimization
- Response Management
  - From the Inbox to Autonomous Customer Communication
- E-Invoicing
  - From Invoice Receipt to an Autonomous Financial Process
- Mobile
  - Efficient E-Health Solutions
- Cloud
  - Insiders Cloud Services – Anywhere, Anytime
Services
- GenerAItor
  - Build powerful AI solutions yourself
- Marketplace
  - Find the right automation service
Industries
- Insurance
  - From Claim Filing to Final Settlement
- Banking
  - From Sales Order to Case Closure
- E-Health
  - From Document Receipt to Streamlined Administration
- Industry
  - From Order Receipt to Automated Order Processing
- Public
  - From Application Submission to Digital Decision
References
Events

Language

Agentic AI

Lösungen

Services

Branchen

KI Agenten

LLMs

Automation Platform

Response Management

E-Invoicing

Mobile

Cloud

GenerAItor

Marketplace

Versicherungen

Banken

Gesundheitswesen

Industrie und Handel

Öffentlicher Sektor

Digital Transformation of Government Agencies

Government agencies worldwide face the challenge of making public services more efficient, meeting rising demands, and adhering to strict budget constraints at the same time. Innovative solutions are in greater demand than ever. Our AI solutions for automating public administration ensure the highest level of customer satisfaction—so requests no longer go unprocessed or end up with the wrong recipients. Thanks to our extensive portfolio of market-proven, industry-specific solutions, the public sector benefits from numerous advantages.

Digital Transformation of Government

We have developed intelligent tools tailored to your customers’ needs that deliver significant added value. Using the latest deep learning technologies, our products extract all business-relevant information from incoming messages, automate processing and forwarding, and help ensure that inquiries are answered appropriately—or even handle them entirely on their own.

AI in Public Administration

Cost Pressure

Increased Customer Communication

Skilled Labor Shortage

OmnIA – The Automation Platform

OmnIA is our market-proven standard product for the automated processing of all your incoming correspondence—regardless of the channel, format, or structure. All incoming messages are captured in a single system and classified based on textual and visual characteristics. Relevant information is automatically extracted, validated, and routed to the appropriate business process. This allows you to optimize your processes from the moment data is received through to the completion of the business transaction.

View Platform

Flow – Response Management in Record Time

Our software not only forwards messages to the appropriate recipients—from customer service representatives to support staff to qualified decision-makers—faster than any human could, but it can also independently answer typical inquiries or provide agents with intelligent suggestions. Combined with simple and straightforward integration into your system, this saves you valuable time and ensures the long-term optimization of your processes.

More Information

For more than 25 years, Insiders has been a reliable partner to the (health) insurance industry. From the receipt of claim documents through case processing to billing—our standard products ensure time savings, quality, and efficiency throughout the entire process. They were developed in close collaboration with our customers and are continuously refined, reflecting decades of industry expertise.
smart PKV is our standard product for the automated processing of medical service claims in the German insurance market. It effortlessly distinguishes between more than 65 classes, extracts all relevant service data, and performs logical checks based on a comprehensive set of rules. Benefit from reduced manual effort and improved process quality!
smart TARMED+ is our standard product for the automated processing of medical service claims in the Swiss insurance market. Designed to align with the “tarif médical,” it immediately captures all data contained in the TARMED invoice, whether it is header or table information. Comprehensive logical and technical checks ensure exceptional quality and maximum efficiency.

Lower error rate

Productivity Improvement

Improved Process Control

Future-Ready Government Agencies

Digital Mailroom

This core component of modern administrative processes automates the capture, classification, and forwarding of incoming documents—regardless of the channel through which they are received (mail, email, portal). This saves time, reduces errors, and lays the foundation for end-to-end digital processes in public administration.

Automated Assistance

Incoming applications are digitally captured, automatically classified, and relevant data is extracted. Further processing is rule-based and seamless across different media within the specialized workflow. This reduces manual effort, significantly shortens processing times, and allows applicants to receive feedback more quickly. The digital assistance system thus eases the workload for case workers and improves the quality of service provided to employees.

Automated Routing

Incoming applications, letters, and notices are automatically recognized, classified, and forwarded directly to the appropriate department. This allows government agencies to significantly reduce processing times, ease the workload on staff, and improve the quality of service for citizens.

AI processes 7 million documents automatically

Millions of documents from a wide variety of channels, rising demands for speed and automation — for ING, powerful input management is business-critical. With the AI-based platform OmnIA from Insiders Technologies, the direct bank succeeds in automatically processing large parts of its incoming mail, significantly shortening turnaround times, and sustainably relieving the burden on business departments.

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AI-powered classification boosts automation

With the Cognitive Classifier from Insiders Technologies, BGV increases full automation in input management by 10 percentage points. With more than 650,000 incoming documents annually and around 95 percent average classification accuracy, BGV achieves a new level of quality in automated processing — providing noticeable relief for employees and stable processes even during peak periods.

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Highly Automated Document Processing in Accounts Receivable Management

Each year, EOS Deutscher Inkasso-Dienst processes approximately 2.5 million incoming documents—ranging from invoices and emails to handwritten notes. For automated classification, EOS relies on the OmnIA solution from Insiders Technologies, supplemented by the new Integration Layer for OCR (ILFO).

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Insiders in Action at Debeka

“Together with Insiders Technologies, you can break new ground in AI and be confident that the quality will be right in the end. The future of digitalization will lie in complementing rule-based systems with AI-based systems—just as smart FIX already does today.”

Patrick Schneider
Debeka Krankenversicherungsverein A.G.

AI in Public Administration