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    Revolutionize Healthcare

    Whether it’s reviewing insurance coverage, managing patient records, tracking costs, or submitting claims—all of these tasks in the healthcare sector can be automated. Our modular architecture enables customized solutions for specific healthcare needs—flexible and scalable.

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    Efficient and Future-Proof Digital Transformation in Healthcare

    By developing standard products, we increase cost efficiency without sacrificing customized features. Automated self-service functions reduce the workload on healthcare professionals and optimize processes, while AI-powered data collection ensures maximum ease of use. Customized front ends for Android, iOS, and the web ensure a seamless user experience across all relevant platforms. Thanks to their integration with the telematics infrastructure, our solutions are future-proof and promote efficient, digital healthcare.

    Challenges in the Healthcare Sector

    Strict data protection requirements, complex billing processes, and a shortage of skilled workers take up time that should actually be devoted to patient care.

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    Cost Pressure

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    Skilled Labor Shortage

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    Increased Customer Communication

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    Competitive Pressure

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    Mobile Solutions for Your Processes

    As experts in invoice management and e-prescriptions, we’d like to offer you additional support based on our many years of experience and help you automate your service processes efficiently and intelligently. Take advantage of our continuously refined standard products, or implement a customized solution tailored to your needs. Together with Insiders, you’ll experience future-proof ease of use while saving time and money. Feel free to contact us, and we’ll find the right e-health solution for you!

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    Standard Products for Private Health Insurance and TARMED

    • For more than 25 years, Insiders has been a reliable partner to the (health) insurance industry. From receiving claims documentation to case processing and billing—our standard products ensure time savings, quality, and efficiency throughout the entire process. Developed in close collaboration with our customers and continuously refined, they reflect decades of industry expertise.

    • smart PKV is our standard product for the automated processing of medical service claims in the German insurance market. It effortlessly distinguishes between more than 65 classes, extracts all relevant service data, and performs logical checks based on a comprehensive set of rules. Benefit from reduced manual effort and improved process quality!

    • smart TARMED+ is our standard product for the automated processing of medical service claims in the Swiss insurance market. Designed to align with the “tarif médical,” it immediately captures all data contained in the TARMED invoice, whether it is header or table information. Comprehensive logical and technical checks ensure exceptional quality and maximum efficiency.

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    Benefits for the Healthcare Sector

    Automated document processing reduces the workload on healthcare professionals, shortens processing times, and frees up more time for what really matters: patient care

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    Productivity Improvement

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    Improved Process Control

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    Cost-effectiveness

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    A Sustainable Healthcare System

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    Unparalleled Detection

    Whether it’s next-generation OCR, cutting-edge machine learning approaches, or the latest validation methods—our goal is to be a technology leader. And it is this commitment that is reflected in our impressive results. See for yourself just how powerful our solutions are!

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    Omnichannel

    Our services process all of your input, regardless of format or source: scans, cell phone photos, email attachments, and messenger chats—whatever you need! Thanks to our expertise in natural language processing and computer vision, our products automate any type of content—whether unstructured, semi-structured, or structured.

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    Continuous Optimization

    To help you run your mailroom with maximum efficiency, we use KPIs to provide you with complete process transparency regarding processing times, capacity utilization, service quality, and dark processing rates. Take advantage of comprehensive process monitoring and keep getting better!

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    OmnIA – the automation platform

    OmnIA is our market-established standard product for the automated processing of your entire incoming correspondence – regardless of input channel, format, and structure. All incoming messages are captured in a single system and classified based on textual and visual features. Relevant information is automatically extracted, validated, and routed to the correct business process. This way, you optimize your processes from data intake through to the completion of the business transaction.

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    Flow – Response Management in Record Time

    Our software not only routes messages to the right recipients – from customer advisors and support to qualified decision-makers – faster than any human, it can even answer typical inquiries independently or provide staff with intelligent suggestions. Combined with simple, straightforward integration into your system, this saves you valuable time and ensures the sustainable optimization of your processes.

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    “Through our partnership with Insiders, we can also offer proven billing management in combination with the RISE ePA solution. This strengthens our portfolio for private health insurers, alongside ePA, digital ID, and IT services.”

    Dr. Christian Schanes
    Head of Telematics & IT Security, RISE

    Our Customers' and Partners' Success Stories

    AI in business boosts efficiency, reduces costs, and unlocks new opportunities for innovation in nearly every industry. Our customers’ use cases demonstrate how successful process optimization makes companies more efficient and innovative. By implementing intelligent solutions, they have been able to optimize their business processes and achieve sustainable competitive advantages. Let our success stories inspire you!

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    AI processes 7 million documents automatically

    Millions of documents from a wide variety of channels, rising demands for speed and automation — for ING, powerful input management is business-critical. With the AI-based platform OmnIA from Insiders Technologies, the direct bank succeeds in automatically processing large parts of its incoming mail, significantly shortening turnaround times, and sustainably relieving the burden on business departments.

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    AI-powered classification boosts automation

    With the Cognitive Classifier from Insiders Technologies, BGV increases full automation in input management by 10 percentage points. With more than 650,000 incoming documents annually and around 95 percent average classification accuracy, BGV achieves a new level of quality in automated processing — providing noticeable relief for employees and stable processes even during peak periods.

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    Highly Automated Document Processing in Accounts Receivable Management

    Each year, EOS Deutscher Inkasso-Dienst processes approximately 2.5 million incoming documents—ranging from invoices and emails to handwritten notes. For automated classification, EOS relies on the OmnIA solution from Insiders Technologies, supplemented by the new Integration Layer for OCR (ILFO).

    Securely Orchestrating Agentic AI with OmnIA

    AI agents are increasingly planning, deciding, and acting independently – yet without central control, traceability is lost. OmnIA integrates agentic AI applications into your existing IT landscape in a controlled, explainable, and data-protection-compliant manner.

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    Insiders in Action at Debeka

    “Working with Insiders Technologies allows you to break new ground in AI while being confident that the quality will be right in the end. The future of digitalization will lie in complementing rule-based systems with AI-based systems—just as smart FIX already does today.”

    Patrick Schneider
    Debeka Krankenversicherungsverein A.G.

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