Contact Experts
Revolutionizing Industry and Commerce
Reduce your process costs and increase efficiency—with AI-based document processing and end-to-end process automation across your value chain. Every step counts in your workflows. Yet paper-based processes, manual data entry, and media breaks tie up valuable resources every day. Insiders eliminates these inefficiencies and helps you reduce costs—from ordering through production and logistics all the way to billing. Our solutions capture, classify, and process all business-relevant documents—fully automated, omnichannel, and integrated with your existing systems, such as your SAP system or other ERP systems.
Satisfied Customers & Rising Revenue
Fast response times, reliable communication, and error-free processes are crucial for customer loyalty and competitiveness today. With Insiders’ solutions, you not only automate internal workflows but also create tangible benefits for your customers: faster order confirmations, transparent delivery processes, and efficient complaint handling. The result: higher customer satisfaction, less manual effort—and more time for value-added work thanks to stable, scalable processes.
Global Senior Process Expert
“In our project, we had to break new ground in many ways to succeed within the tight timeframe. To do so, we were looking for a reliable partner—and found one in Insiders Technologies.”
Dr. Katalin Velladics
, Global Senior Process Expert
OmnIA – the automation platform
OmnIA is our market-established standard product for the automated processing of your entire incoming correspondence – regardless of input channel, format, and structure. All incoming messages are captured in a single system and classified based on textual and visual features. Relevant information is automatically extracted, validated, and routed to the correct business process. This way, you optimize your processes from data intake through to the completion of the business transaction.
Flow – Response Management in Record Time
Our software not only routes messages to the right recipients – from customer advisors and support to qualified decision-makers – faster than any human, it can even answer typical inquiries independently or provide staff with intelligent suggestions. Combined with simple, straightforward integration into your system, this saves you valuable time and ensures the sustainable optimization of your processes.
Additional Services in the P2P Process
Use Delivery Notes to automate the processing of your delivery slips. Our powerful OCR character recognition, combined with machine learning-based AI logic and integrated LLM, saves you the time-consuming task of manually entering delivery slips into your inventory management system. Integration with your ERP system for reconciling order data and downstream workflows is also possible.
Order: Processing of incoming orders, regardless of format. Rapid extraction of all relevant information (e.g., customer, billing and shipping addresses, etc.) and transfer to your ERP system.
Order Confirmation: Processing of order confirmations, regardless of the input format. Extraction of relevant data such as order confirmation number, delivery details, payment terms, confirmed items, and quantities.
