At Call Center World 2024, Insiders—specialists in AI-powered process automation—will present modern solutions for cross-channel response management, workflow support, and process optimization—presented in a clear, practical manner and drawn directly from real-world experience.
This year, too, we will be represented as industry experts in AI-driven process automation at Call Center World, the 25th International Congress and Trade Show for Innovative Customer Interaction.
As part of the CCW TeleTalk Demo Forum, our Insiders experts will deliver several presentations offering exciting insights into projects and solutions related to workflow and process automation using AI-based, intelligent systems.
We’ll also take an in-depth look at cross-channel response management for email, SMS, chat, and messaging apps—which our customers use to efficiently process tens of thousands of customer interactions each day, largely in an automated manner.
This year’s focus is on smart FLOW, our leading product for omnichannel response management. With smart FLOW, our customers can communicate with their customers across all channels—including email, Facebook, WhatsApp, and other social media channels—via a unified interface. Correspondence is automatically routed to the appropriate agent, while intelligent suggestions maximize response performance.
“Call Center World is the perfect opportunity for us to showcase the latest possibilities AI offers in customer interactions to our customers and prospects. AI is currently all the rage. We’ll demonstrate exactly how new technologies can help in customer service in real-world scenarios. We look forward to many stimulating conversations,”
, explains Markus Gieser, Product Owner for smart FLOW and expert in omnichannel response management at Insiders.
For one-on-one consultations, we’ll be in Hall 3 at Booth E1, just like last year, and look forward to providing a deeper insight into our products for AI--powered process automation of the highest caliber.
And for those who want to get a sense of smart FLOW’s impressive capabilities ahead of CCW, the HUK24 success story offers plenty of exciting insights. The insurer uses smart FLOW from Insiders to process thousands of customer emails quickly and competently every day. Using state-of-the-art technologies and powerful AI, HUK24 has been able to optimize its processes and thus offer its customers first-class service.
By the way, customers and prospects of Insiders have the opportunity to visit the trade show for free with a guest ticket starting February 27.
