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ALPHA COM Deutschland GmbH
ALPHA COM Deutschland GmbH is a nationwide BPO service provider specializing in optimized document processes. Over the past 40 years, the company has established itself as an external partner for the professional processing of documents in both analog and digital formats. With approximately 400 employees across nine branches, ALPHA COM handles over 400 orders daily for clients across a wide range of industries.
For about 20 years, ALPHA COM has relied on Insiders Technologies as its technology partner. With OmnIA (formerly smart FIX) and e-invoice pro ( formerly smart INVOICE), the company reliably achieves high quality, flexibility, and speed—even with complex document types and highly fluctuating volumes.
Industry
BPO / Document Processes
Product
OmnIA | e-invoice pro
Volume
approx. 400 orders/day
"Flexibility in meeting individual customer needs is a key competitive advantage for us. In this regard, Insiders' products have never let us down. Insiders Technologies isn’t just any AI startup where euphoria is quickly followed by disillusionment. It’s a mature technology that’s continuously being improved—always state-of-the-art and reliable.”
Peter Fischer
Authorized Signatory, ALPHA COM
Project Overview
What was the
initial situation?
- High demands for implementing individual customer requests—from customers in industry, banking, healthcare, and public administration
- Reliable classification of complex document types—including a high proportion of image-heavy or difficult-to-distinguish content
- High volumes with highly fluctuating quantities require scalable processes and robust technology
- Speed combined with high quality is a key customer expectation
Why the decision
Insiders?
- Successful use of OmnIA and e-invoice pro on our own IT infrastructure for about 20 years—with corresponding development of expertise
- Self-learning AI enables high recognition rates even for custom document classes and handwritten additions
- The platform’s reliability and robustness are crucial, as customers sometimes outsource key business-critical processes
- Continuous technological development ensures predictability rather than “hype cycles” associated with standalone solutions
How was the solution implemented?
- Custom training of AI systems by ALPHA-COM experts using sample documents for specific applications
- Use of smart FIX for classification, prioritization, and process control (action codes, priorities, routing)
- Example from the healthcare sector: ECGs in patient records are automatically sorted by type (resting ECG, stress ECG, tilt table) – in productive use for more than 10 years
- Example from the insurance industry: Claims reports are identified in bulk submissions and prioritized for expedited processing
- Monitoring and process windows for handling temporarily increased volumes of incoming data (e.g., sales campaigns)
How can success
be measured?
- Same-day data delivery for incoming invoices and results in the electronic inbox within a few hours
- Reliable handling of peak workloads without processing backlogs
- High process quality for highly sensitive data: ISO 9001:2015 and ISO/IEC 27001 certification
- Customers benefit from improved cash flow management and cash discount savings thanks to fast processing
- Reduced internal workload and less need for specialized expertise on the customer’s side through outsourcing and automation