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Öffentlicher Sektor
EOS German Debt Collection Service
The EOS Group, a company of the Otto Group, is a leading technology-based investor in receivables portfolios and an expert in managing outstanding receivables. With more than 6,000 employees in over 20 countries, EOS has been helping companies collect outstanding receivables and focus on their core business for over 50 years.
Each year, EOS Deutscher Inkasso-Dienst processes approximately 2.5 million incoming documents—ranging from invoices and emails to handwritten notes. For automated classification, EOS relies on the OmnIA solution from Insiders Technologies, supplemented by the new Integration Layer for OCR (ILFO).
Industry
Accounts Receivable Management / Debt Collection
Product
OmnIA + Integration Layer for OCR
Volume
2.5 million documents per year
“Thanks to their flexibility, we can integrate and customize Insiders’ solutions as building blocks into our processing chain according to our requirements. The system allows us to easily test and integrate new technologies without disrupting ongoing operations.”
Stefan Heuer
Product Owner, EOS Deutscher Inkasso-Dienst
Project Overview
What was the
initial situation?
- About 2.5 million documents arrive in the inbox each year—about 80 percent of which are in unknown, unstructured formats
- A wide variety of document types: from structured invoices to freely formatted emails, handwritten notes, and poorly scanned or photographed documents
- Strict data protection requirements, particularly regarding the accurate identification of GDPR access and deletion requests with tight response deadlines
- Significant manual effort required to process handwritten and low-quality documents
Why the decision
Insiders?
- Long-standing and successful use of OmnIA (formerly smart FIX) for classification and data extraction in the incoming mail process
- Insiders Technologies as a flexible partner for integrating new OCR technologies into existing processes
- Rapid implementation of the Integration Layer for OCR (ILFO) within just a few weeks, carried out independently by EOS
- High adaptability of the solution to new use cases and growing requirements
How was the solution implemented?
- Expansion of the existing OmnIA solution to include the Integration Layer for OCR (ILFO)
- Integration of Microsoft OCR via ILFO for individual clients, particularly to improve handwriting recognition
- Flexible combination of different OCR technologies depending on document type and use case
- Control of the solution via scripts and the Document Manager for rapid adaptation to new requirements
How can success
be measured?
- Approximately 80 percent of incoming mail is automatically classified correctly and fully scanned
- Reduction in the number of documents requiring manual follow-up by approximately 75,000 per year
- Significantly improved recognition of handwritten and poorly scanned documents
- Better keyword search results due to improved text recognition quality, even for machine-generated documents
What are the next steps?
- Automation of additional processes using Insiders solutions and expansion of their use to international markets
- Rapid implementation of new use cases such as e-invoices or the digital processing of receipts from the field collections team
- Utilizing the Insiders Cloud and new opportunities for process automation with LLM as a strategic goal for the coming years