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Öffentlicher Sektor
Markant Group
Headquartered in Pfäffikon, Switzerland, the Markant Group sees itself as a Europe-wide service cooperative for commerce and industry. For more than 70 years, Markant has been facilitating collaboration between wholesalers, retailers, suppliers, and manufacturers—serving as a digital service hub for B2B payments, EDI services, and GDSN master data. More than 200 retail companies and approximately 15,000 industry partners work with Markant. In 2022, 63 billion euros were processed through the Markant Group.
To process approximately 6.1 million documents per year—some of which run to hundreds of pages—Markant has relied on e-invoice pro ( formerly smart INVOICE) from Insiders Technologies since 2006. Over the years, this close, collaborative partnership has resulted in a customized solution that combines the highest quality in document recognition with maximum flexibility to meet the individual requirements of more than 200 client companies.
Industry
B2B Payments / Merchant Services
Product
e-invoice pro
Volume
6.1 million documents per year
“We need both: the highest possible level of automation and the highest quality. Only then can we efficiently provide our customers with personalized service, even with the enormous volume of documents. With e-invoice pro (formerly smart INVOICE) from Insiders, we achieve this and use AI as an enabler for innovation."
Torsten Breitkreuz
Head of International Projects, Markant
Project Overview
What was the
initial situation?
- Approximately 6.1 million documents per year, featuring an enormous variety of layouts, formats, and qualities—ranging from standardized documents to those that are difficult to read
- Each of the more than 200 client companies has individual requirements for the fields to be extracted and the logic involved, which go beyond the standard
- As a payment service provider, managing payment flows requires 100% valid data—with zero tolerance for errors
- Growing internationalization has introduced new languages, character sets, and legal requirements
Why the decision
Insiders?
- Partnership with Insiders Technologies since 2006—a relationship built on trust and a deep mutual understanding of each other’s needs
- High flexibility and scalability of e-invoice pro to meet individual customer requirements – “So far, we haven’t encountered anything we couldn’t implement”
- Ability to independently customize the product and engage in co-development through direct collaboration with Insiders’ product owners and developers
- Synergy effects: Insights gained from the Markant project are directly incorporated into the further development of e-invoice pro
How was the solution implemented?
- Implementation of a two-stage processing solution with integrated quality assurance to ensure valid data
- A country-specific service center configured to handle the post-processing of incomplete documents in the downstream workflow step
- Master data integration to further improve the quality of the extracted document data
- Flexible customization based on customer requirements: either header data entry or complete line item analysis via table evaluation
- Machine learning quickly reduces manual tasks to a minimum for new customers
How can success
be measured?
- 6.1 million documents processed efficiently and to a high standard each year—for over 200 client companies with individual requirements
- Highest recognition quality and performance through AI-powered two-stage processing
- High user satisfaction: Employees in the post-processing department praise the user-friendliness of e-invoice pro, which also makes onboarding new employees easier
- Scalable, international solution—a single technical platform for all countries and languages
- Markant also uses e-invoice pro internally for its own P2P processes
What are the next steps?
- Strategic evaluation of additional Insiders products for processing other types of documents, such as delivery slips and payment reminders—customer demand already exists
- Continuation of close co-development with Insiders Technologies for further product innovations