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RWE
RWE is one of Europe’s leading energy companies and has an international presence in countries including the United Kingdom, Belgium, Austria, the Netherlands, the United States, and Taiwan. Founded in 1898 as the Rheinisch-Westfälisches Elektrizitätswerk in Essen, the group sees itself as a pioneer and trailblazer in the world of green energy—and drives the spirit of progress internally as well by simplifying processes and making them more effective.
To optimize paper-based HR processes in Germany, RWE relies on mobile applications from Insiders Technologies. Employees can digitally submit HR documents—such as sick leave notices or training certificates—via smartphone. The underlying AI automatically classifies and extracts data, then forwards it to the appropriate departments.
Industry
Energy / HR Shared Services
Product
Mobile Applications | OmnIA | OvAItion
Volume
160 document classes /
5,000 registered users
"The Insiders app is intuitive to use and integrates perfectly with our existing processes. Employees can submit documents using their smartphones in just a few minutes and can immediately put the task out of their minds. That’s what we consider good service."
André Klingenberg,
, HR Shared Service Center, RWE, RWE Power AG
Project Overview
What was the
initial situation?
- Approximately 14,000 employees in Germany at a wide variety of locations—often without regular access to office infrastructure
- Many employees without a PC or laptop—making communication and HR processes more difficult
- Paper-based HR processes involving submission by mail or in person led to long processing times and a high administrative burden
- The varying needs of female technicians at power plants, service engineers at offshore facilities, and administrative staff require tailored communication and HR solutions
Why the decision
Insiders?
- Proven Insiders AI in the Group’s central inbox—synergies through seamless integration of the mobile app with existing classification and extraction workflows
- Modular mobile portfolio enables a customized app solution for employees
- The highest level of data protection and experience in handling sensitive data (including in the health insurance sector) built the necessary trust
- The solution is ready for international deployment
How was the solution implemented?
- Employees take photos of HR documents (including sick leave notices, work records, continuing education certificates, and private health insurance certificates) using their smartphones and securely submit them to HR
- The app is also available to employees without company-issued devices via the iOS and Android app stores on their personal smartphones
- Automated classification into approximately 160 document categories, as well as data extraction and transfer to downstream systems
- Integration into the existing system landscape and HR processes to enable end-to-end digitization of document processing
How can success
be measured?
- More than 5,000 registered users in just a few months
- Approximately 160 document classes are reliably recognized and processed
- Processing times significantly reduced by eliminating mail delivery times and manual data entry
- Greater reliability and automation through AI-powered classification and extraction
- Reducing the workload on the HR department helps prevent staffing shortages
What are the next steps?
- Plans to expand the solution to international locations
- Further expansion of modern, AI-powered HR services via the employee app